Job Details

Support Technician

Keysight Technologies is seeking local college students who demonstrate a strong interest in technological advancements. In the role of support technician, you will assist Keysight employees in transitioning to evolving productivity platforms by delivering hands-on training and troubleshooting a range of devices, including iPhones and laptops. The primary focus of this position is on software applications, guiding users to leverage internal resources such as Microsoft Office 365 Cloud, Success Factors, Comaround (Knowledge Management), and Concur. Additionally, you will be responsible for resolving technical issues that may arise.

This opportunity provides valuable exposure to various aspects of Keysights operations as well as practical experience in project work. You will gain insight into access and authentication procedures, endpoint devices, and networking, while interacting directly with Keysight personnel at our IT Hub. Mirroring the concept of the Apple Genius Bar, the role operates as a walk-up solution center for internal clients. Furthermore, you will have opportunities to work with ITSM software, including ServiceNow, and participate in diverse projects within the organization. This position will be considered to continue part-time during the school year.

Qualifications

* Strong people skills and a knack for problem solving.

* Ability to maintain composure and customer focus while troubleshooting and solving technical issues.

* Ability to adhere to a schedule of customer appointments.

* Customer Service mentality

* Good communication and listening skills.

Desired Skills and Knowledge

* Understanding of different hardware and software platforms from iOS to Android, Windows, and Mac OS.

* Knowledgeable about the Microsoft environment on both Mobile and PC platforms.

* Excellent people skills, able to articulate your knowledge and experience to users for best practices, tips, tricks, and insights.

* Audio visual experience (Bluetooth, audio settings in the operating system, headsets, soft phone services, etc.)

* Experience with collaboration platforms (Teams, Zoom, etc.)

* Knowledge and experience using Microsoft and Mac command line interfaces.

* General understanding of Microsoft ActiveSync and Active Directory Architecture.

Currently enrolled in a college program, preferably in Technology. May consider business majors with a concentration in Information Systems.

Visa Sponsorship is not available for this position. Candidates who now or at any point in the future require sponsorship for employment visa status (e.g., H-1B Visa status) may not be considered.

California Pay Range: $31.33-33.74 per hour. Based on experience, education and skills, most offers will be between the minimum and the midpoint of the Salary Range listed above. Note: For other locations, pay ranges will vary by region.

Careers Privacy Statement. Keysight is an Equal Opportunity Employer.