Job Details

Clinical Trial Associate | S San Fran, California, United States
Work hours: 8-5 Mon-Fri

Project Overview: Clinical Supply Coordinator will help augment current device logistics support in the Clinical Supply Management team. The scope will be handling tactical fulfillment and reverse logistics management of clinical study devices deployed across multiple clinical projects; working with internal stakeholders such as Verily User Success and Operations, New Product Introduction, Supply Chain and Quality to meet the reverse logistics requirements and metrics as well as supporting the study device readiness for deployment into clinical trials, including demand forecast and supply planning.

Overall Responsibilities: This role ensures continuous support of fulfillment and return processing of study devices. All transactions need to be documented in the inventory tracking system and other appropriate platforms as well as communication with internal and external stakeholders to ensure uninterrupted flow of device life cycle management for the clinical studies.

Top 3 Daily Responsibilities:

• Support study device fulfillment, logistics and inventory transactions across multiple clinical programs
• Proactively track and manage the reverse logistics of study devices from incoming receipt and inspection, refurbishment, inventory management, traceability, reconciliation to record maintenance per project timeline
• Collaborate with internal and external stakeholders on closing the reverse logistics cycle per project requirements, metrics and in compliance

Additional Responsibilities:

• Communicate status, work and risks with internal and external stakeholders on identified device return issues until closure or resolution.
• Manage incoming receipt, inventory transactions and maintain records of Client and 3rd party devices for clinical trials.
• Work closely with the Technical Operations team to maintain the dashboard/metrics of return material authorizations.

Mandatory Skills/Qualifications:

List of all the skills (education, technical and soft skills) required to be successful in the position

• Bachelor's degree or certification relevant to the field of work
• Minimum 2 years prior experience in supply chain, warehousing or logistics within the regulated industry (medical devices/biopharmaceutical) with cross functional teams
• 1 year of experience in clinical research supply and/or operations
• Strong organizational skills and attention to detail
• Strong problem solving ability combined with impeccable judgment, and responsive to varying needs with minimal guidance or direction
• Strong written and verbal communication skills
• Agile, ability to adapt and be flexible in a fast paced, complex environment