Job Details

Part‑Time Benefits Enrollment Coordinator

About Community Action Marin

COMMUNITY ACTION MARIN'S MISSION: We make it possible for people in Marin to achieve well‑being by providing the vital services they need. Together, we break down the barriers that get in the way of fair and lasting change in service to better outcomes for all.

Our shared vision for equity: Those who live, work, and visit Marin, including all racial and ethnic groups, experience fair and just inclusion. We act together to rectify historic patterns of racial, class, and gender marginalization, ensuring that all see themselves reflected in decision making and that all can participate, prosper, and reach their full potential.

About the role

Position: Part‑Time Benefits Enrollment Coordinator

Reports to: Benefits Enrollment Manager

Department: Economic Justice

Pay Rate: $30

Job Type: Temp to Hire, 20 Hours a week

Expected End Date: June 30th, 2026

The temporary Part‑Time Benefits Enrollment Coordinator (BEC) [HB1] is responsible for enrolling clients served across all CAM programs and services into public benefits, with a primary focus on the Low Income Home Energy Assistance Program (LIHEAP). This is an in‑person position. The BEC collaborates across departments to build awareness and capacity among CAM's Success Coaches responsible for connecting clients to appropriate public benefits. This position requires a deep understanding of public assistance programs, especially LIHEAP, strong organizational skills, and a commitment to improving the well‑being of our clients through access to public benefits.

Essential Function

• Under the direction of the Benefits Enrollment Manager, screens individuals for LIHEAP and other public benefits eligibility and assists with applications, mandatory interviews and document submission, renewals, and advocacy for LIHEAP, CalFresh, Medi‑Cal, and other key public benefits programs.
• Conducts culturally responsive outreach to diverse stakeholder groups at times and locations that are accessible to low‑income community members.
• Tracks outputs and outcomes related to service delivery to facilitate successful completion of contract deliverables.
• Stays abreast of changes in public benefits policies and regulations, with a focus on LIHEAP guidelines, to ensure outreach and service delivery remain updated and aligned with best practices statewide.
• Maintains accurate and organized records of client interactions, benefit applications, and program outcomes.
• Processes all LIHEAP applications and related documentation within mandatory state and federal timeframes to ensure timely client enrollment.
• Maintain a high level of productivity and accuracy while working in a fast‑paced, high‑volume environment.
• Manages and addresses customer inquiries, complaints, and escalations related to benefits applications with professionalism and sensitivity, ensuring a client‑centered, trauma‑informed approach.

Quality Assurance

• Implements quality assurance measures to guarantee the accuracy and completeness of benefit applications and related documentation.
• Supports the Manager with identifying areas for improvement and implements corrective actions that reflect community needs and experiences.
• Uses ServTraq, empowOR [HB2] and other software tracking systems to record applications submitted and other activities and outcomes to support agency reporting requirements.

Referral Partnerships and Collaboration

• Collaborates with CAM staff and partner agencies to identify qualifying clients and resolve client eligibility and access issues.
• Attends all eligibility‑related meetings and training to ensure best practices are incorporated into standard operating procedures.
• Other duties as assigned by manager.

Qualifications

• Bilingual English and Spanish Required – verbal and written.
• Associate's degree in social services or related field, or equivalent significant experience in a government or community‑based service setting (e.g., benefits program, health center, workforce development program).
• Experience screening and enrolling diverse client populations in CalFresh, Medi‑Cal, CalWORKS, or other public benefit programs.
• Ability to successfully proofread, correct and review forms and data for successful submission.
• Exceptional client service skills rooted in a trauma‑informed, healing centered approach.
• Ability to work independently and exercise good judgment with appropriate supervision.
• Ability to work as a collaborative team member.
• Ability to maintain strict confidentiality regarding client information.
• Proficiency with Microsoft Office software required: Outlook, Word, Excel, Teams, and PowerPoint.
• Must have a valid and current California Driver's License with clean or acceptable driving record and auto and liability insurance with reliable transportation.

Physical Requirements

• Bend: flexion of the upper trunk forward while standing and knees extended, or knees flexed when sitting.
• Lift: exertion of physical strength to move objects 10‑25 lbs from one level to another.
• Carry: hold or rest weighted objects 10‑25 lbs directly on hands, arms, shoulders or back while moving from one location to another.
• Climb: ascend/descend with gradual or continuous progress, using both hands and feet.
• Push: exertion of force on or against an object (weight/size) to move it from one location to another.
• Feel: perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin.