Job Details

Technical Lead- AI Receptionist Platform

Employment Type: Full-time Leadership Role

FLSA Status: Exempt

Location: San Francisco, CA (In Office)

Compensation: $180K-$200K

About Abby Connect

Abby Connect is a fast-growing customer experience company helping small businesses deliver personal, professional, and scalable communication. Our live receptionist services have powered thousands of client interactions every day for over a decade, and we're now expanding our technology portfolio with AI-driven products that combine human empathy with intelligent automation.

The AI Receptionist Platform is Abby Connect's latest innovation — an intelligent voice system that manages scheduling, intake, and communication in natural conversation. It's a critical part of our long-term strategy to redefine how businesses handle customer calls.

The Role

We're looking for an experienced Technical Lead to take ownership of our AI Receptionist platform — overseeing technical direction, guiding development efforts, and partnering closely with executive leadership to evolve a proven, production system.

This person will work directly with the CEO and collaborate with cross-functional teams across product, operations, and AI. You'll ensure our technology continues to scale, stay reliable, and deliver an outstanding customer experience.

What You'll Do

• Lead technical direction for our AI Receptionist platform, from system architecture to production deployment.
• Oversee engineering quality — drive scalability, security, and performance across services and integrations.
• Partner with product and leadership to translate business goals into technical execution.
• Collaborate cross-functionally with operations, AI/voice partners, and client systems.
• Guide and mentor future hires as the team expands.
• Continuously improve infrastructure, testing, and monitoring to support reliable growth.

What We're Looking For

• 5+ years of experience in software engineering — strong background in backend or full-stack development.
• Proven experience designing or maintaining complex, production-scale systems (SaaS, AI, communications, or data-driven platforms).
• Strong architectural instincts and practical experience with modern cloud infrastructure (AWS, GCP, or Azure).
• Excellent technical judgment, communication skills, and ability to balance speed and stability.
• Thrives in collaborative environments — proactive, curious, and focused on results.
• Bonus: Experience in voice AI, NLP, or call automation systems.

Why Join Abby Connect

• Impact: You'll play a key role in the next phase of Abby Connect's growth — driving the technology behind a product already in market.
• Stability + Innovation: We're profitable, established, and expanding into new AI-driven lines of business.
• Ownership: Influence architectural decisions and shape how we scale our technology and team.
• Mission: We believe the future of customer service combines human understanding with AI precision.
• Collaboration: Work closely with executive leadership to bridge product, AI, and operations.

Compensation & Benefits

• Competitive SF-based salary: $180K–$200K
• Comprehensive health, dental, and vision insurance
• Paid holidays + flexible PTO
• Growth path into future engineering leadership

Abby Connect's Values

• Human first: We build technology that amplifies human connection.
• Own the outcome: We take initiative, not orders.
• Learn fast: We test, iterate, and adapt.
• Collaborate openly: Everyone has a voice in shaping the product and company.