Job Details

Upholds 5-star service standards while providing end-to-end support to ensure efficient and seamless service delivery. Promptly responds to phone calls, emails, and text messages with professionalism, proper verbiage, clarity, and a service-first approach. Delivers intuitive and personalized service by offering tailored suggestions, thoughtful follow-up, and elevated sales recommendations. Completes reservation processes for multiple outlets and events, confirming all pertinent details. Proactively contacts customers to update account information (e.g., expired payment methods), resolve issues (e.g., back orders), and facilitate club order transitions. Processes one-time wine orders for various customer segments, including Members, Non-Members, Corporate/ B 2 B clients, and internal employees. Manages club member shipments by modifying product selections, adjusting shipping schedules, and personalizing delivery frequency. Coordinates high-volume and specialized orders for corporate cli...Customer Experience, Reservations, Associate, Reservation, Guest Experience, Manufacturing, Retail