Job Details

SALARY RANGE: $22.00-$23.00 per hour. The Housekeeping Rooms Controller is responsible for the maintaining and coordinating the day-to-day operation of the Housekeeping department with regard to room allocation, changes, and distribution.

Essential Functions

• Must adhere to the company's Service culture – 4 Keys to creating guests for life.
• Must actively participate in team member referral program and be a Talent Ambassador for Silverado Resort.
• Must participate in all resort required meetings and trainings.
• Abide by all resort policies and safety rules.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Assign rooms to the Housekeepers ad be responsible for “opening” the house and “close” the house when needed.
• Monitor rooms in queue and the timing of the release.
• Monitor VIP arrivals and ensure rooms are inspected and as per the resorts' standards and expectations.
• Continuously communicate with Front Office regarding rooms moves, out of order rooms and any specific requests.
• Pull the reports from HMS
• Handle Housekeeping guests requests and ensure they are fulfilled in a timely manner
• Manager problem resolution and follow the complaint handling process as the per resorts' standards.
• Abide by all resort policies and safety rules.
• Perform other duties as requested by management.

Qualifications

• Two or three years of progressive experience in a resort or related field preferred.
• Proficiency in Microsoft Office applications is preferred.

Working Conditions and Schedule

• Long hours are sometimes required.
• Medium work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sitting/standing/walking for extended periods of time
• May require bending and reaching, stooping, kneeling, or crouching.
• Requires manual coordination to operate computer and other business equipment.
• The role requires sitting at the desk in front of the computer for an extended period of time.
• This role requires driving a golf cart.

SVR Management II LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to complying with the California Fair Employment and Housing Act (FEHA), Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and all other applicable equal opportunity laws.

SVR Management II LLC participates in E-Verify. Upon hire, your employment will be contingent on proof of identity and eligibility to work in the United States, which will be confirmed through the federal E-Verify system.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.