Job Details

System Architect, AppleCare Diagnostics and Repair

San Francisco Bay Area, California, United States Support and Service

Imagine what you could do here. At Apple, new insights quickly become extraordinary products, services, and customer experiences. Bring passion and dedication to your job, and there's no telling what you could accomplish. As the System Architect for AppleCare Diagnostics and Repair, you will own all technical aspects related to the design, qualification, and implementation of hardware diagnostic and repair tools used during field service events. You will define new tools based on customer needs and system requirements and develop comprehensive qualification plans to address design, risk, and performance.

Description

You will lead multi-functional teams to design and qualify diagnostic and repair solutions. Key responsibilities include:

• Engaging with customers to understand their diagnostics and repair needs and translating these into technical requirements.
• Collaborating with product development teams to establish design and testing parameters.
• Proposing and documenting designs for diagnostic and repair tools.
• Coordinating with multi-functional teams for design refinement, development, and implementation.
• Working with UX designers and Solutions Architects to ensure seamless system integrations and successful deployments.
• Ensuring quality by developing and approving comprehensive qualification plans.

Minimum Qualifications

• MSCE/CS or equivalent relevant work experience required.
• 8+ years of relevant work experience.
• Expertise in translating customer needs and use cases into high-level designs.
• Confirmed ability to collaborate with experts and lead complex projects.
• Deep understanding of product development lifecycles and server-client design principles.
• Exceptional communication skills, both verbal and written.

Preferred Qualifications

• Experience with large-scale systems design, hardware diagnostics, and performance tuning.
• Skilled in leading projects through ambiguity and engaging with product development teams.
• Adept at crossing between strategic and detailed discussions, with a consistent track record to balance simplicity and scalability.
• Attention to detail, critical thinking, and willingness to challenge ideas.

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $181,100 and $318,400, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

Apple accepts applications to this posting on an ongoing basis.