Job Details
Customer Service Representative
2025-11-13 Regal Wine Company Santa Rosa,CA
Description:
The base pay for this role ranges from $21.08 - $30.02 per hour. Compensation will be determined by candidate experience, skills, and location.
In addition to the salary, the Customer Service Representative is eligible for a discretionary bonus.
BENEFITS:
Jackson Family Wines is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are based on merit and business needs.
Description
Position at Regal Wine Company
Position Title: Customer Service Representative
Department: Regal Customer Service
Reports to: Customer Service Supervisor
Type: Full Time
POSITION SUMMARY:
This position is a member of the Customer Service Department at Regal Wine Company. Primary responsibility is customer service and quality assurance on all orders being placed via phone, e-mail, and our computer system. Heavy data entry and customer/sales force communications.
ESSENTIAL DUTIES/RESPONSIBILITIES:
- Receive orders via phone, e-mail, or computer system - enters data into system and reviews all orders for accuracy.
- Inform customers and sales force of price, shipping date, anticipated delays, and any other issues related to orders.
- Ascertain credit status of customers and works closely with the Credit Department on any credit related issues.
- Receive and follows through with customer complaints.
- Coordinate with the warehouses for daily deliveries, delivery problems/exceptions, and special request orders.
- Learns the pricing structure for Regal to communicate effectively with customers and sales force.
- Acquire knowledge of wines within the Regal portfolio through training.
- Perform inventory checks and notifies the Purchasing Department of product issues and orders that would deplete stock.
- Submit price adjustments and credits for customers based on research related to the customer's order history.
- Compile statistics and prepares various reports for management.
- Understand all computer systems and interfaces related to Order Entry to effectively problem solve and communicate issues.
- Special projects as needed.
- Customer focused servicing internal and external customers
- Possess strong computer skills
- Proven experience with Microsoft Office programs, particularly Word and Excel.
- JD Edwards database experience preferred but not required.
- Organized and extremely detail oriented
- Work well under pressure.
- Possess the ability to handle multiple priorities and deadlines.
- Aptitude for numbers
- Team player, able to work independently and have great communication skills.
- Minimum High School Diploma or equivalent.
- Wine knowledge preferred
The base pay for this role ranges from $21.08 - $30.02 per hour. Compensation will be determined by candidate experience, skills, and location.
In addition to the salary, the Customer Service Representative is eligible for a discretionary bonus.
BENEFITS:
- Health Benefits - Medical, Dental, Vision, Disability & Life insurance
- 401k with employer match
- Generous time off including vacation, holidays, and paid health time
- Paid volunteer time
- Learning & Development opportunities
- Modern Health virtual mental health & coaching visits
- Wine discounts!
Jackson Family Wines is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are based on merit and business needs.