Job Details

We have an exciting opportunity for a Wine Ambassador to join the MacRostie Winery DTC team! Reporting to the Senior Manager of Hospitality & Events, this role is responsible for providing best in class customer service while driving wine sales and wine club member acquisition. He/She will work closely with Tasting Room management to cultivate a positive and engaged team environment. This role will be a hybrid position that split shifts between two locations, MacRostie Winery in Healdsburg, CA and at Markham Vineyards in St. Helena, CA and is a part-time, non-exempt, hourly position, working Thursday, Friday, Saturday, & Sunday (7hr shifts) and the incumbent qualifies for our outstanding health care benefits, wine allowance and more!

Minimum Qualifications

• Hospitality, restaurant, retail, wine industry or teaching experience preferred
• Retail tasting room sales and hospitality strongly preferred
• Bachelor's Degree, wine credential or Hospitality Certificate is preferred.
• Knowledge of and passion for wine, food, luxury experiences and hospitality
• Proficient in Microsoft Office including Outlook, Word, Excel
• Previous point of sale system experience preferred; preference give to those with Wine Direct and Tock experience
• Comprehensive understanding of Napa Valley as a grape growing and winemaking region: knowledge of other wineries, restaurants and historical sites.
• Best in class customer relationship management
• Ability to engage and draw people in; be a storyteller
• Demonstrate a team-first culture, with priority on teamwork to deliver the best customer experience
• Strong communication verbal/presentation
• Strong multi-tasking skills
• Self-starter and ability to work autonomously
• Ability to walk/stand for long periods of time and the ability to lift up to 50lbs with or without reasonable accomodations
• Must be able to provide U.S. Work Authorization without current or future sponsorship.

Key Responsibilities

• Host seated wine tasting experiences and winery tours, including pre-setting tables with glassware/wine lists, manage the table, re-set table for new guests
• Actively engage with guests and act as an ambassador to the winery and to the Sonoma County
• Deliver exceptional customer service to drive sales, repeat visits and wine club sign-ups
• Become fluent in our point of sale and table management systems
• Execute opening, closing and ongoing duties assigned by the Tasting Room Managers
• Learn, maintain and add knowledge of our winery history and current release wines on an ongoing basis
• Provide follow‑up emails and handwritten notes to customers
• Work any winery special and private events as needed, including off‑site tastings and industry events
• Make safety a priority and champion a safety culture with the team
• Contribute to and deliver on team culture and engagement plans
• Assist management with all projects as directed, including but not limited to inventory, cleaning and light maintenance

Our Culture

We live by our leadership principles of doing the right thing, for the long term, being first with consumers to win customers, thinking beyond, innovate, and adapt, deciding fast and making it happen, and welcoming differences and standing for fairness.

Our Benefits

We have an amazing benefits package that includes 401K with matching, medical/dental/vision plan, PTO, community/employee engagement including wellness program, wine stipend, paid volunteering, and more!

Our Community

We at DVWP believe in giving back and being accountable when it comes to social responsibility. That is why we have committed to our employees and their families and partner with community organizations to continue to uphold these values.

By joining MacRostie Winery, you will be joining a team of diverse individuals, all passionate about wines, our employees, and our business and what they do! We aim to provide a fun and inclusive culture where everyone can be the best they can be and have a great time doing it. When applying for this opportunity, please complete an application and provide a complete resume.

Distinguished Vineyards and it's wine partnerships (MacRostie Winery, Markham Vineyards, and Argyle Winery) are an equal opportunity employer and encourages all to apply. All applications are kept confidential.

Job Details:

MacRostie Winery, Healdsburg, CA & Markham Vineyards, Napa, CA

Part‑time hourly non‑exempt

$20–$22/hr

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