Job Details

Spa Experience Coordinator

Fairmont Hotels & Resorts

Company Description

Fairmont Sonoma Mission Inn & Spa is an elegant Spanish mission-style inn that offers exceptional accommodation in the heart of Wine Country. As one big team, community of service professionals, we come together and work with a common purpose to welcome, connect and serve others.

Job Description

• Efficiently process all telephone inquiries and spa/fitness reservation/activity scheduling from future, local and in-house guests
• Offer additional Spa bookings as well as itinerary assistance for all spa and hotel guests
• Provide general departmental assistance, special projects, group Spa reservations, etc.
• Provide thorough and complete information on all the services offered in the brochure, as well as reconfirming all the sales made or events booked in detail.
• Attend all departmental meetings and training.
• Maintain professional and caring manner with all guests, especially focusing on recovery and special need guests.
• Respond quickly to guest requests or complaints and ensure appropriate action is taken.
• Follow up to ensure guest satisfaction.
• Work efficiently in Book For Time (booking/management software) while scheduling, modifying or canceling all Spa and Fitness reservations and services.
• Communicate all guest needs and concerns to the appropriate Spa Manager or the Manager on Duty.

Qualifications

• Strong inner personal skills
• Ability to handle difficult/pressure situations calmly
• Cash handling and basic accounting principles
• Strong guest service orientation
• Problem solving skills
• Effective time management skillsMulti-task oriented
• Excellent computer skills
• Projects positive, healthful and happy image

Additional Information

Hourly Rate of $27.00

Location

Fairmont Sonoma Mission Inn & Spa, Sonoma, CA.

Visa Requirements

Applicants must be able to provide proof that they are legally able to work in the United States.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Hospitality