Job Details

Clinical Specialist Manager, Pain Interventions

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

We are seeking a committed professional to join our team. While this is a remote position, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role.

The Clinical Specialist Manager, Pain Interventions partners with the District Sales Manager(s) in achieving unit/revenue goals and enhancing customer satisfaction by effectively managing the district's clinical team. The CSM is fully competent clinically and will provide case, customer and patient support while facilitating cross-district and cross-region collaboration on to resolve resource constraints.

This is a field based role. Responsibilities may include the following and other duties may be assigned:

• Manages and coaches district clinical employees through the utilization of field visits, individual or group meetings, and telephone contacts to accomplish the following objectives:
• Alignment
• Partners to ensure coordinated sales and clinical efforts across the district, driving clinical efficiencies including case coverage where necessary
• Schedules resources for clinical events working closely with the District Manager. Resources may be drawn from other regions as necessary
• Ensures all direct reports have annual/quarterly objectives and implement a regular schedule of evaluating performance, providing feedback and coaching, and documenting performance needs and achievements; implement performance improvement plans, if needed
• Communicates corporate, division, region and/or district mission, goals and activities
• Coaching
• Directs and motivates employees to achieve clinical, unit and revenue goals
• Provides ongoing feedback/coaching and regular performance and development discussions with employees
• Implements corrective actions where necessary
• Documents field visits with employees with actions observed and suggestions for improvement for the individual CS
• Adheres to, communicate, and reinforce Medtronic policies and business conduct standards
• Training/Development
• Oversees the training and development of Clinical Specialists in product knowledge and competitive knowledge
• Coaches and advises employees on teamwork, time and task management, and career development
• Assists employees with the creation and ongoing implementation of Individual Development Plans (IDP's)
• Identifies clinical opportunities through the use of analytics and/or field visits
• Addresses clinical opportunities through coaching or the development of specific measurable projects
• Coordinates, develops, and implements strategies to achieve short and long-term business objectives especially related to clinical activities
• Ensures efficient and effective scheduling of case coverage for the district including case coverage where necessary
• Provides direction to employees regarding the management of assets, expenses, budgets, etc.
• Performs administrative tasks related to cost center management, expenses, email, and other communication activities
• Ensures personal understanding of all quality policy/system items that are personally applicable
• Follows all work/quality procedures to ensure quality system compliance and high quality work
• Partners with the District Sales Manager and HR to recruit and hire top candidates for open positions
• Continually works to maintain a strong, diverse personnel "bench" of candidates for use in future hiring opportunities
• Other duties as assigned by District Manager

We seek out and hire a diverse workforce at every level: We need fresh ideas and inclusive insights to continue to be an innovative industry leader that's why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients.

To learn more about Inclusion & Diversity at Medtronic, click here

Must Have: Minimum Requirements

• Bachelor's Degree with 5 years of relevant experience; or
• An Advanced Degree with a minimum of 3 years of relevant experience.

Nice to Have: Preferences

• 1+ years of directly related Medtronic experience
• Previous Clinical Specialist level or higher experience
• Previous people management experience
• Knowledge of local customer base
• Knowledge of clinical coverage requirements
• Additional experience in sales, marketing, training, healthcare, technical services, engineering or related areas in the medical device industry
• Successful career record showing promotions, time in role, and increasing responsibilities
• Ability to manage multiple tasks and processes with ease
• Demonstrated change leader
• Demonstrated business acumen
• Preference will be given to local qualified candidates and candidates with Medtronic experience

Additional Job Requirements:

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear

The employee frequently is required to stand; walk; and use hands to finger, handle, or feel objects, tools, or controls

The employee is occasionally required to reach with hands and arms

The employee must occasionally lift and/or move up to 25 pounds

Specific vision abilities required by this job include close vision and distance vision

Ability to travel by air or car or other mode of transportation

Work Environment:

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet to moderate

Must have a valid driver's license and active vehicle insurance policy

Business Description:

Our vision is to become the undisputed world leader in Neuromodulation, improving patient lives through innovative solutions. Our therapies span the care continuum; from early interventional procedures to implantable surgical technologies that relieve pain, restore function and improve lives for our patients.

We're committed to applying clinical and economic evidence and integrated technologies to our unmatched portfolio of therapies to develop healthcare solutions that increase patient access, improve the efficiency of procedures and deliver successful patient outcomes.

The Neuromodulation Operating Unit offers solutions from early interventional procedures to implantable surgical technologies that treat chronic pain as well as pain from spinal fractures, cancer, and severe spasticity.

Our key Pain Therapies include: Spinal Cord Stimulation, Drug infusion for Chronic Pain / Drug infusion for severe Spasticity, and RF Nerve Ablation.

Our key Interventional Therapies include: Balloon Kyphoplasty, Vertebroplasty, RF Ablation (for bone), and Microwave Ablation (for soft tissue).

Click here to learn more about our entire Neurological product portfolio.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD): $120,000.00 - $180,00