Job Details

Overview

Department: Client Strategy
Employment Type: Full Time
Location: Napa
Compensation: $100,000 - $135,000 / year

Description

Want to be a part of a fast-paced growing MSP that is fiercely committed to helping others thrive? A career with an IT Managed Service Provider (MSP) is a challenging thing, but also extremely rewarding. It's fast-paced, like drinking from a firehose, and provides hands-on experience with the newest platforms and a range of unique environments. At all times we have each other's backs and want you to succeed and thrive. We know our most important assets are PEOPLE like you, and we're looking forward to having you meet our team. Endsight's life is about finding fulfillment by fiercely committing to helping others thrive. We work for our clients and colleagues with an ambition to pursue “excellent customer experiences at EVERY opportunity.” Our vision is to be a lot like a great university—a place where employees come, make lifelong connections, and experience intense personal and professional growth; a place where the best people in the industry come to be treated with respect and are given the opportunity to do meaningful work.

Benefits

• Medical: Company pays 100% of the base plan for the employee and family
• Dental & Vision
• 401(k) with employer matching
• Accrued Paid Time Off
• 9 Paid Holidays
• Career Pathing

Purpose

Endsight's IT Strategy Consultant (vCIO / TAMs) are responsible for overseeing an assigned portfolio of clients, serving as both a technical and consultative resource. They collaborate with various departments within Endsight to support clients in utilizing, maintaining, and implementing IT solutions. IT Strategy Consultants prioritize client satisfaction by thoroughly understanding and addressing IT needs, fostering strong professional relationships, and managing accounts with efficiency and effectiveness.

Skills, Knowledge and Expertise

Our ideal candidate possesses a high level of emotional intelligence (EQ), enabling them to build strong and lasting client relationships. They excel in overcoming objections and have the ability to reframe situations as needed to achieve positive outcomes with clients. Additionally, they should have strong knowledge of cloud and infrastructure technologies to effectively guide clients in leveraging these solutions.

Qualifications

• Required: 5 years of experience in Technical Account Management, IT Consulting at a high level, vCIO, IT Director or IT Management experience
• Experience with IT budgeting and technology roadmap development
• Experience in presenting to C-level executives
• Experience with ROI analysis
• Ability to translate technical concepts into business terms
• Strong knowledge of Cloud and Infrastructure technologies
• Strong aptitude for Customer Service
• Excellent analytical, verbal, and written communication skills
• Ability to adapt quickly to new technologies and changing business requirements
• Able and willing to collaborate as part of a team in various roles
• Respond to emergency situations effectively, maintaining poise and focus
• Ability to organize and manage multiple priorities
• Location: This is a hybrid role; the ideal candidate will live within commutable proximity of our Napa Office and assigned client base, requiring a blend of in-office presence, onsite client meetings, and remote check-ins to ensure comprehensive support and engagement.

• Preferred: Bachelor's degree (in a related field) or equivalent experience
• Previous MSP experience strongly preferred
• Prior experience with GRC (HIPAA, PCI, CMMC, etc) desirable
• Knowledge of CIS, NIST or other security frameworks helpful

You will be working with the following technologies on a daily basis

• Microsoft Windows and Mac
• Microsoft Windows Server/Active Directory
• Office 365 / G Suite
• Microsoft SQL
• Microsoft Exchange
• Sophos, SonicWALL, Cisco
• Remote Access: RDS, Citrix, VPN
• Virtualization: VMware, Microsoft Hyper-V
• Wireless: Ruckus, Unifi, Meraki