Job Details

We are seeking a dedicated Customer Support & Title Fulfillment Specialist to join our team. If you have a passion for technology and helping customers, driving efficiency, and having a tangible impact on customer satisfaction, this is the role for you!

Responsibilities

Customer Support & System Management:

• Provide outstanding customer service to resolve inquiries and concerns.
• Conduct follow-ups with customers to ensure satisfaction and issue resolution.
• Deliver system training to customers and team members.
• Research vehicle records efficiently and accurately.
• Obtain technical information by working with different state agencies.
• Monitor and report system issues, identifying areas for enhancements and escalating unresolved issues to appropriate teams.

Title Fulfillment & Operations:

• Receive and verify documents in our Title Fulfillment Center.
• Accurately identify items on manifests and prepare order shipments.
• Inspect shipments for accuracy as part of quality control.
• Confirm orders arrive at their intended destinations to ensure client satisfaction.

Technical Support Internal:

• Configure and set up internal devices to meet operational requirements.
• Manage phone system updates to maintain seamless communication.
• Collaborate with team members and interested stakeholders to ensure smooth operations.

Requirements

• High school diploma or equivalent education required; college degree preferred.
• A minimum of 2 years of experience in technical and customer service roles, supply chain or warehouse experience, or equivalent skills.
• A collaborative team player with a positive and proactive attitude.
• Strong multitasking abilities and excellent organizational skills.
• Exceptional communication skills, both verbal and written.
• This is not a remote position - work location is in Santa Rosa, CA. Relocation package is available for a qualified candidate.
• Prior experience in the motor vehicle industry is a plus.

Benefits

• Choice of Kaiser or Aetna Medical plans
• Dental
• Vision
• Flexible Spending Accounts
• Voluntary Life Insurance
• 401k
• Company Paid Holidays
• Paid Time Off
• Compensation Range $30/hr - $35/hr