Job Details

Be among the first 25 applicants

Get AI‑powered advice on this job and more exclusive features.

Pay Range

Trilogy Spa Holdings provides the following pay range. Your actual pay will be based on your skills and experience. Talk with your recruiter to learn more.

Base Pay

$80,000.00/yr - $85,000.00/yr

Additional Compensation

Annual Bonus

Company Overview

Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service‑centric, and performance‑optimized branded spas in the hospitality industry. We currently operate spas in Arizona, California, Colorado, Florida, Hawaii, Nevada, New York, Puerto Rico, and Texas, where there is an enormous opportunity for growth for passionate individuals.

Trilogy inspires those who provide, “Flawless service: Every Guest, Every day.”

We pride ourselves on creating a culture where employees feel valued, appreciated, and take pride in coming to work. Desired candidates seek to be a Partner at Trilogy, not merely an employee. If you are driven to succeed and proud to serve others, we want you as part of our team!

Job Summary

The Spa Director oversees all aspects of a luxury hotel/resort spa, ensuring exceptional guest experiences, financial success, and operational excellence. This strategic role drives customer satisfaction, revenue growth, and budgeted NOI through effective marketing, retail sales, and cost control. Responsibilities include team leadership, recruitment, training, and performance management while ensuring compliance with Trilogy policies. The Director promptly resolves guest concerns, maintains regulatory compliance, and fosters a strong partnership with the hotel for seamless operations. This role requires exceptional communication, leadership, and the ability to balance strategic goals with daily operations. Effectively communicates with guests and Spa team to understand their needs and areas of concern, while maintaining a high level of customer service to maximize guest satisfaction and profitability.

Essential Functions

• Adhere to Trilogy's “Flawless Service, Every Guest, Every Day” philosophy, Spa policy, and procedures.
• Anticipate guest needs and uphold Spa and Trilogy service standards for guest service, including Forbes 5 Star criteria.
• Interact cooperatively and professionally with guests and spa team, demonstrating respect, sensitivity, and attentiveness.

Spa Operations / Inventory Management

• Responsible for the successful financial performance of the spa, by meeting or exceeding budgeted targets.
• Provide daily oversight of spa team and leadership personnel, working in conjunction with Hotel/Resort Management, to establish and maintain a collaborative relationship as the ambassador for Trilogy.
• Drive Spa Group Sales by working with the Hotel/Resort Sales team and local area event planners.
• Maintain inventory levels by ensuring proper stock levels on retail, professional, and in‑room items through effective and timely product inventory counts. Conduct spot‑check inventory counts on a timely basis within the month.
• Ensure employee managers properly maintain daily treatment room checklists.
• Ensure the spa team maintains safety, sanitation, and disinfection standards, properly cleaning and sanitizing products, rooms, tools, and equipment, and following Trilogy and State governing board requirements and guidelines.
• Ensure all training and operational documentation is properly maintained in daily MOD logs and other required logs.
• Prepare bi‑weekly payroll reports and review and approve all bi‑weekly payroll processes.
• Attend all weekly Hotel/Resort Management meetings and pre‑convention meetings to ensure alignment with hotel activities and collaboration on all spa events.
• Work with Trilogy Corporate Marketing to develop and implement spa‑related marketing strategies, collateral, and promotional activities in conjunction with Hotel marketing.
• On‑site liaison to Hotel Marketing team for final review and sign‑off on all spa marketing materials.
• Oversee the supervision, management, and growth of the Spa team, establishing and monitoring staffing levels, with a focus on retention and development of employee partners.
• Manage the interview and hiring process, ensuring proper onboarding and training in alignment with Trilogy HR standards.
• Ensure the spa team receives proper Forbes‑related and Corporate/Brand/Hotel/Resort standard training.
• Consistently deliver exceptional service by utilizing training materials and incentive programs to monitor performance, document compliance, and motivate employees.
• Assist in creating treatment protocols, training manuals, and training schedules with Spa Leadership and Corporate Operations.
• Provide effective coaching and counseling for spa employee partners in alignment with Trilogy policies and HR.
• Conduct performance evaluations and reviews.
• Conduct mandatory monthly staff meetings and attend all daily stand‑up meetings.

Staffing / Training

• Oversee the supervision, management, and growth of the Spa team, establishing and monitoring staffing levels with a focus on retention and development.
• Manage interview, hiring, onboarding, and training in alignment with Trilogy HR standards.
• Deliver Forbes‑related and Corporate/Brand/Hotel/Resort standard training.
• Deliver exceptional service using training materials and incentive programs to monitor performance and motivate employees.
• Assist in creating treatment protocols, training manuals, and schedules with Spa Leadership and Corporate Operations.
• Provide effective coaching and counseling in alignment with Trilogy policies and HR.
• Conduct performance evaluations and reviews.
• Conduct mandatory monthly staff meetings and attend all daily stand‑up meetings.

Analysis / Reporting

• Responsible for spa financial reporting, including profit and loss statements, budgeting, and forecast reporting in alignment with Trilogy timelines and processes.
• Ensure compliance with budgeted payroll percentage targets.
• Ensure all daily/nightly reporting functions are followed and properly maintained.

Customer Resolution

• Ensure established service levels are consistently achieved in compliance with Hotel/Resort standards and/or Forbes 4 Star criteria.
• Track all customer complaints/issues/concerns in the daily MOD logbook or as directed by Trilogy Corporate Team.
• Ensure timely response and resolution processes for all customer complaints and related facility incidents per Trilogy policy.

Education & Experience

• Must have a BS degree or equivalent combination of education, training, and experience providing required knowledge, skills, and capabilities in Hospitality, Business Management, or Operations.
• Must have at least 5 years' experience in a senior management role at a 4‑ or 5‑star property.
• Must have prior experience and proficiency in daily accounting, monthly profit/loss statements, forecasting, and budget functions.
• Must be polished, professional, and have a strong command of written and verbal English.
• Must be organized, proactive, and possess strong attention to detail.
• Must be highly proficient in Microsoft Office (Outlook, Word, Excel).
• Previous experience with Booker, Book4Time, Spa Soft preferred.
• CPR and First Aid certification desirable.

Benefits / Perks

• Medical, Dental and Vision (FTE only)
• 401K Matching
• PTO – Paid/Holiday Time Off
• VTO – Voluntary Time Off
• Discounts on Retail Products and Spa Services