Job Details

The Office Coordinator plays a key role in organizing and supporting hospice care services. This position ensures accurate record-keeping, smooth communication among team members, and high-quality care for patients and families.

Contract 3-6 months

Pay range: $25-30/hour

Location: Santa Rosa, CA

Schedule: On-site Monday- Friday 8am-5pm

Key Responsibilities:

• Enter and manage patient data, including referrals, admissions, and demographic updates.
• Ensure all admission documents are complete and uploaded into the system.
• Maintain patient records and generate compliance reports.
• Track medical equipment and supply orders, reporting any issues.
• Monitor physician orders and ensure timely processing.
• Upload paper visit records into the EMR system.
• Organize patient charts for easy access.
• Confirm billing matches the ordered level of care.
• Handle discharge paperwork and notify providers.
• Request medical records and hospital charts as needed.
• Coordinate with the interdisciplinary team for holistic care.
• Serve as a point of contact for patients, families, and the hospice team.
• Manage phone calls and ensure smooth communication.
• Support the Director of Clinical Services with meeting prep and care plan updates.
• Prepare facility binders with essential patient information.
• Perform other duties as assigned.

Qualifications:

• High school diploma or GED required.
• At least 2 years of experience in medical records, office support, or a similar role preferred.

Skills:

• Strong reading, writing, and communication abilities.
• Ability to write reports and respond to inquiries professionally.
• Comfortable using phones and interacting with patients and families.
• High integrity and ability to maintain confidentiality.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.