Job Details

Overnight Lot Auditor

We are looking for a detail-oriented and responsible Overnight Lot Auditor to manage parking lot activity during the overnight shift. This role involves conducting audits, directing vehicles, ensuring safety, and maintaining an organized, welcoming environment. The ideal candidate will work independently, manage data, perform security checks, and provide excellent customer service while working outdoors in various conditions.

To provide exceptional customer service while maintaining a safe and orderly parking environment. The Overnight Parking Lot Attendant ensures efficient traffic flow, enforces parking policies, assists guests with inquiries, and upholds the overall security and cleanliness of the parking area.

Conduct comprehensive audits of parking lot operations, including vehicle counts, ticketing, and financial records. Reconcile discrepancies between physical vehicle counts and digital or paper logs to ensure accuracy. Review records for errors or inconsistencies and make necessary corrections.

Monitor vehicle entry and exit throughout the shift, ensuring accurate logging and ticket matching. Use security systems to track movements at parking lot entrances and exits, ensuring proper vehicle flow. Identify and report unauthorized vehicles, improper parking, or any other irregularities to maintain order and security.

Complete shift reports detailing tickets issued, revenue collected, and operational data. Maintain logs of vehicle arrivals and parking operations. Strong attention to detail is crucial for auditing, vehicle counting, and maintaining accurate records.

Conduct regular parking lot inspections to ensure safety protocols are followed, including proper markings, lighting, and security cameras. Respond to security concerns, monitor for unauthorized vehicles, and ensure parked vehicles are secure. Work independently with minimal supervision, staying proactive and vigilant to maintain a safe environment and report any issues to management.

Maintain the cleanliness and safety of the parking lot by ensuring all equipment, parking spaces, and safety items (such as cones, signs, and barriers) are in good condition and free of debris or hazards.

Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members. Use proper two-way radio etiquette, maintain clear communication with team members, and foster a cooperative work environment.

Maintain regular attendance, adhere to company policies, and uphold PMC standards for safe and efficient parking operations.

Support evolving business needs by completing other tasks as assigned, attending required meetings and training, and maintaining schedule flexibility.

To succeed in this role, team members must be able to perform each essential duty effectively. Reasonable accommodations may be made for individuals with disabilities.

Education: High school diploma or GED required. Customer service experience is preferred. A positive, helpful attitude is a must.

A valid driver's license and reliable transportation are required. Must maintain a clean motor vehicle record (no more than three moving violations in the past three years). Must pass and maintain a clean background check. No special certifications required.

Ability to stand, walk, and lift up to 50 lbs. for long periods. Comfortable working in both indoor and outdoor environments, in all types of weather. Must maintain a clean, professional appearance and follow uniform and grooming standards. Schedule flexibility is importantnights, weekends, and holidays may be required.

Strong communication skills, including active listening and a polite, professional tone. Ability to handle guest interactions with care, patience, and attention to detail. Team-oriented and able to collaborate with coworkers, supervisors, and clients.

Team members may need to use a personal cell phone for work-related communications or to access mobile apps. Reimbursement will follow company policy when applicable.

PMC is a national leader in hospitality-based parking services, headquartered in Nashville, Tennessee. Our services include valet and self-parking management, shuttle transportation, event parking, and bell/porter services. We proudly serve hotels, resorts, residential communities, healthcare facilities, and event venues across the country. Known for our guest-first approach, we work as an extension of the hospitality experiencecreating smooth, welcoming service at every touchpoint.

Additional Compensation and Benefits: Health Benefits Medical, vision and dental insurance Supplemental Insurance Life insurance and critical illness Bonus opportunities Internal leadership development program Paid time off Paid training Tuition assistance through Belleview University Nationwide discounts through Perks at Work Military friendly employer

All non-exempt positions will receive overtime pay (when applicable). Employment with PMC is at-will. This means that either the employee or the employer may terminate the employment relationship at any time, for any reason, with or without cause, and with or without notice, subject to applicable laws. This is a non-exempt position under the Fair Labor Standards Act (FLSA), and as such, employees in this role are entitled to receive overtime pay for all hours worked over 40 in a workweek at the rate of one and one-half times the regular hourly rate. PMC complies with all applicable federal, state, and local minimum wage and overtime laws, and compensation will be provided in accordance with these standards. Hourly rates will meet or exceed the applicable minimum wage in your work location. PMC is compliant with all state workman's compensation laws. PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc. Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.