Job Details

HOUSE ATTENDANT

Yountville, CA

Laying in the heart of Napa Valley, Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world. We invite our guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities - the vibrant Hotel Villagio and its sophisticated counterpart, Vintage House, a chic and tranquil sanctuary. A combined room-count of nearly 200 rooms and suites allows us to create a memorable experience for any occasion!

JOB SUMMARY:

The House Attendant plays a vital role in supporting the Housekeeping team to maintain the cleanliness, organization, and Forbes-level presentation of all guest areas and back-of-house spaces. This position ensures that room attendants and supervisors are fully equipped with the necessary supplies and linens to deliver exceptional service and maintain a pristine environment for all guests

ESSENTIAL JOB RESPONSIBILITIES

• Assist room attendants by stripping guest rooms of used linen and terry in an efficient and timely manner.
• Replenish housekeeping closets with the proper stock of linen, amenities, and cleaning supplies throughout the shift.
• Deliver guest requests promptly and courteously, such as extra towels, pillows, rollaway beds, or cribs, ensuring service standards are met.
• Maintain the organization and cleanliness of storage rooms, hallways, service landings, and back-of-house areas, ensuring all areas reflect Forbes cleanliness and safety expectations.
• Assist in deep cleaning projects, furniture moves, and special assignments as directed by Management.
• Ensure all equipment is properly cleaned, maintained, and stored at the end of each shift.
• Handle all guest interactions with the highest level of professionalism, courtesy, and efficiency, anticipating needs in accordance with Forbes standards.
• Report any maintenance or safety issues immediately to the appropriate department.
• Follow all safety, sanitation, and infection-control procedures as outlined by the property and OSHA.
• Support sustainability and cost-control initiatives through careful use of supplies and energy.
• Adhere to uniform, grooming, and appearance standards to represent the property with professionalism at all times.
• Perform other duties as assigned by management.

REQUIRED QUALIFICATIONS

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must have a valid driver license for the applicable State and an acceptable MVR (Motor Vehicle Driving record (property specific-driving).
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high pressure situations.
• Flexible availability, including weekends and holidays.
• Must maintain composure and objectivity under pressure.

PHYSICAL REQUIREMENTS

• Frequent standing, walking, bending, lifting, pushing, and pulling.
• Ability to work at varying temperatures (guest floors, laundry, outdoors).
• Ability to lift up to 50 lbs., push/pull heavy linen carts, and stand or walk for extended periods.

Hotel Villagio & Vintage House offer an attractive compensation and benefits package and the opportunity to be part of a dynamic team.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Hotel Villagio and Vintage House are equal opportunity employers (Minorities/Females/Disabled/Veterans)



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