Job Details

The Director of Front Office is responsible for managing the day-to-day operations for guest reception and concierge; including profitable financial management and proactive strategic leadership. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values. ESSENTIAL FUNCTIONS - Major areas of responsibility/ management include, but are not limited to:Create, implement and execute department trainings, recruiting and innovative pre-shifts. Manage associate engagement, scheduling, payroll, counseling and quarterly department meetings. Create and implement profit and flow-through enhancing strategies and programs. Review daily financial and labor reports; adjusting the operation as needed to achieve annual budget and forecasts. Oversee the arrival and departure experience, ensuring guests expectations are exceeded at all times. Analyze monthly P&L, develop strategies and enhance...Director, Office, Operations, Business Services