Job Details

• Lead all phases of system design, development, testing, and support.

• Provide status updates, work plans, written documentation, and training.

• Develop and maintain quality assurance standards to ensure daily, weekly, and month-end functions are completed accurately and timely.

• Streamline automation processes by eliminating unnecessary tasks.

• Develop robust business infrastructure workflows to minimize execution time of business tasks.

• Test, analyze, and implement current software vendor upgrades.

• Prioritize technical issues and communicate resolution times as needed.

• Maintain the imaging system of organizational documents.

• Maintain Redwood Group uptime standards during project conversions and cutovers.

• Manage third-party support (consultants and vendors) for implementing and enhancing business systems.

Computer Operations

• Create, develop, and integrate new processes and instructions for Robotic Process Automation (RPA).

• Identify opportunities for workflow automation and process improvements.

• Maintain a service log for workflow errors.

• Ensure scheduled workflow jobs process timely and accurately.

• Develop and maintain department instructions and check-off sheets for daily and monthly functions.

• Post business reports timely and accurately.

• Respond to high-priority requests for document assistance via phone and email.

• Provide technical support for enterprise workflow and RPA issues.

• Deliver exceptional service to members, volunteers, team members, and service providers.

• Uphold department service standards.

• Contact vendors for system support and maintenance.

• Review user creation, deletion, and modification daily for automation systems.

• Set up and maintain user security for workflow and RPA platforms.

• Ensure proper encryption of data exchanged with outside vendors.

Other Functions

• Maintain technical skills to support current and future hardware and software needs.