Job Details

Century Group is excited to share this awesome opportunity for a Customer Services Representative for our client in the food manufacturing industry. We are searching for a customer serviced oriented individual with great listing skills. Exact compensation may vary based on skills, experience and location. Expected starting base salary $20 to $22 per hour.

Job Description:

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents

• Excellent verbal, written and interpersonal communication skills
• Able to communicate with professionals at all levels
• Able to communicate complex information to a variety of audiences

• Proven customer support experience
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices