Job Details

Position Summary

As Director of Operations, you will own the field. Your mission: drive elite execution across operations, technician performance, customer satisfaction, and profitability with speed, precision, and zero tolerance for mediocrity. You'll report directly to executive leadership, managing key performance areas including Field Execution, Team Productivity, Customer Experience, Job Documentation & Closeout, Job Cost Management, Technician Training & Compliance, and AR/Project Closeout Support.

Key Responsibilities

• Field Ops: Mobilize CAT/Large Loss teams within 4 hours, period. Zero excuses.
• Team Performance: Maximize revenue per tech per day. Get crews running hot.
• Job Closeout: Ensure projects are documented, clean, and closed out within 48 hours.
• Profitability: Hit a 75% estimate close rate at target margins. Reduce rework. Nail gross profit.
• Compliance + Safety: Oversee documentation completeness, drying logs, photo records, and drive WCOMP Ex Mod improvements.
• Training + Retention: Reduce churn. Ramp new hires fast. Build a culture of killers, not clock-punchers.
• Collections + AR: Maintain 90%+ collection rate with <110 DSO. Submit invoice packages clean and on time.

Requirements

• Background in disaster restoration, mitigation, reconstruction, or other directly related field services REQUIRED for consideration
• Proven success scaling operations from $5-10M to $30-50M+ in restoration, field services, or fast-paced ops-heavy businesses.
• Experience as a player-coach leader, building strategy and executing it hands-on.
• Tech-savvy, systems-minded, and allergic to chaos.
• Acquisition and integration experience to enable smooth operational integration post-acquisition.
• Strong change management skills to drive cultural and process adoption across growing teams.
• Sales connections within restoration, mitigation, or construction verticals are advantageous.
• Willingness to travel as needed (<40%), with relocation assistance available.

You Might Be The One If

You've done this before and are hungry to do it again, bigger.

You thrive in complexity and fast growth.

You don't whine. You win.

You think working 40 hours means working hard.

You need someone to tell you what to do.

You've never been in the red zone with 2 minutes left and still delivered.

What You Get

• Autonomy: Lead without micromanagement.
• Velocity: Work with a team that moves fast and means it.
• Growth: Our org is expanding rapidly, and so will you.

Final Note

This role has real upside and real expectations. If you want to pour your heart into building something meaningful, something legacy-worthy, this is your shot. If you're the one, apply now and get noticed.

• Personal wellness program
• Paid holidays, vacation, and sick time

Learning & Development

• High growth potential as we grow
• E-learning training courses and Career pathing support
• Company-sponsored leadership and mentoring program

Other Perks

• No micro-management
• Company provided phone, laptop, and apparel
• Company vehicle (Dependent on position)

Equal Opportunity Employer/Veterans/Disabled. Critical Control is proud to be an Equal Opportunity Employer. The Company will consider for employment qualified applicants with arrest and conviction records.

For more information on Critical Control, please visit www.criticalcontrol.co or our social channels. On our career site, you will find key steps you can expect to guide you along the way.