Job Details

Customer Operations Specialist

  2025-09-15     Monde Nissin     Santa Rosa,CA  
Description:

What You'll Do

  • Coaching and Mentoring
    • Coaches and Mentors Agency Supervisors and Agency Coordinators in the following
    • Builds strong relationships with key store personnel and leverages these relationships
    • Agency screening, training, and development
    • Determines and provides personal training and development programs for Key Agency Personnel (AC Supervisors and Area Coordinators) via field coaching and one-on-one meetings through the Kamustahan Program

  • Evaluates training and development programs for Key Agency Personnel
    • Builds strong relationships with key store personnel
    • Strengthens relationships with key store personnel through regular store visits in GMA direct accounts
    • Strengthens relationships with key store personnel through regular store visits of modern trade accounts within the assigned territory

  • Attend customized tabletop reviews with key branches every month
    • Determine the appropriate merchandiser count and manhours to maximize productivity

  • Develop merchandiser workflow
  • Develop ideal time and motion study as the basis of merchandiser deployment
  • Ensure quality merchandisers are deployed
  • Promotions and Sales Programs Executions
  • Ensure systems in place (Kamustahan, KRA Checking and Evaluation Availability, Facings, Planogram/MD compliance) are followed and maximized to guarantee all merchandising concerns in-store are resolved with next steps worked with COM/KAM/KAS/MAS
  • Creation of Store Info Manual updated quarterly, including updated key store personnel names, availability scores, facings measurements, and next quarter targets per store in agreement with MTM, ASM, KAM, KAS, and MAS
  • Ensures BTL promotions and Trade Promos are executed properly and timely based on campaign mechanics and set budget
  • Recruitment of manpower pool and materials in coordination with partner agency and suppliers for projects/promotions
  • Conducts regular audit and performance checks of scheduled activities
  • Submits End Project Report for major projects, including actual results vs objective, learnings, and recommendations
  • Merchandising
    • Implement national in-store merchandising at area level based on standard merchandising guidelines and workflow set by the VMG or Visual Merchandising Group

  • Regular POPs (shelf talkers, headers, wobblers, mass display collaterals)
  • Special POPs (product highlight, special display, cross merchandizing, decals, MS displayer, special containers)
  • OOH (Out-of-Home) Merchandising
  • Systems and Process Improvements
    • Suggest ways to improve operations in availability, visibility, merchandising, promotion execution and bad order management
    • Create a standard BCP for ACs at the store level to ensure productivity during store visits, including building strong relationships, on-shelf availability, enhanced visibility, merchandiser productivity, promo execution, correct pricing, and FIFO implementation

  • Develop pilots and stretch programs to test new processes that improve availability, visibility, merchandising, and promo execution to benefit MNC growth and profit
  • Administrative
    • Maintains good record-keeping, completes routine tasks
    • Ensures partner agencies submit required reports on time
    • Manages accomplishment, consolidation, and encoding of AC and BTL incentives

  • Submit reports requested by COM for all MNC SKUs


Minimum Qualifications
  • Your strong passion to learn and accelerate your career, backed up with the following experience and knowledge:
  • Excellent communications and interpersonal skills
  • Strong analytical skills and strong business acumen
  • Basic Marketing (4Ps) and computational skills
  • Knowledge on Cost-Benefit Analysis and Basic Marketing Research: problem analysis, data analysis, statistical tools & techniques
  • Willing to do fieldwork and open to being assigned anywhere
  • Willing to be assigned in Laguna

By submitting your application, you expressly agree, consent, and authorize the Company to collect, process, store, share/transfer, and retain the Personal Data for any of the purposes stated in this Notice and in accordance with the Data Privacy Act. To view the Privacy Notice for Job Applicants of Monde Nissin Corporation, you may request it from the hiring manager.

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