Job Details

JOB TITLE: Beverage Server

STATUS: Full Time or Part-time

FLSA: Non-Exempt

JOB GRADE: HG1

REPORTS TO: Food and Beverage Shift Supervisor

SUPERVISES: N/A

WORKING HOURS: This is an hourly position. The incumbent is expected to work the necessary hours to meet the needs of a 24 hour establishment.

SUMMARY: Responsible for providing friendly beverage service to all guest or patrons in an efficient, courteous and professional manner, displaying a high standard of guest service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Performs necessary tasks to serve guests (i.e. greets casino patrons, taking and filling all food and beverage orders.).

2. Takes Beverage orders from casino patrons and delivers them promptly. Coordinates with bartenders when placing and retrieving beverage orders.

3. Prepares guest checks via Point of Sale (POS) system; Completes and balances all transactions at the end of his/her shift.

4. Acts as a waiter banker (self-banked and does not check out an imprest bank from the Cage) and provides change during guest checkout.

5. Makes coffee as needed.

6. Adds ice and changes soft drink containers.

7. Prepares server station and ensures all stocking and side work are complete.

8. Maintains a neat and clean service area.

9. Acts immediately on all customer comments to ensure that corrections are made.

10. Commits to the Team R.O.C.K. Philosophy.

11. Acts as a role model and always present oneself as a credit to River Rock Casino and encourages others to do the same.

12. Meets the attendance guidelines of the job and adheres to regulatory, department and company policies and procedures.

13. Attends all required meetings and training.

14. Maintains confidentiality at all times.

15. Performs other duties as assigned.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required.

1. Must be at least 21 years of age.

2. Must possess a pleasant personality.

3. Previous F&B experience preferred.

4. Must be able to work independently with minimal supervision.

5. Must be able to get along with co-workers and work as a team.

6. Must present professional appearance at all times.

7. Must be able to maintain a high degree of confidentiality with respect to all matters pertaining to the gaming enterprise business.

EDUCATION:

1.High School Diploma or GED preferred.

LANGUAGE SKILLS:

1. Must be able to read, write, speak and understand English. Bilingual skills preferred.

2. Excellent oral and written communication skills are important to the successful conduct of this position.

3. Ability to write accurate, grammatically correct, polished reports and business correspondence.

4. Must be able to speak with the public in a professional manner.

MATHEMATICAL SKILLS:

1. Ability to add, subtract, multiply, and divide in all units of measure.

REASONING ABILITY:

1. Ability to proactively streamline processes for company's return on investment.

2. Ability to define problems, collect data, establish facts, and draw valid conclusions.

3. Ability to interpret an extensive variety of instructions furnished in written, oral, diagram or schedule form.

4. Ability to process detailed work and requests for information or assistance in a timely manner.

5. Ability to apply regulatory and procedure doctrine, concepts, and policy to practical situations.

PHYSICAL DEMANDS:

1. Must be able to maneuver around all areas of the casino.

2. Must be able to sit and/or stand for extended periods of time.

3. Must be able to lift up to 25 pounds to carry service trays. (depending on position)

4. Must have manual dexterity to operate a computer and other necessary office equipment.

5. Must be able to bend, reach, stoop, kneel, twist and grip items.

6. Must be able to respond to visual and audio cues.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encoun-ters while performing the essential functions of this job.

1. This is a fast paced, highly diverse work environment, and the position requires the ability to remain flexible and get along with all personality types.

2. Must be able to manage a number of priorities simultaneously and meet deadlines.

3. Must be able to respond calmly to customer concerns and questions.

4. Must be able to tolerate areas containing secondary smoke.

River Rock Casino, in conjunction with Human Resources, reserves the right to make changes to this job description at any time.

A PRE-EMPLOYMENT DRUG TEST, FINGERPRINT, AND BACKGROUND CHECK IS REQUIRED

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.