Job Details

Guest Services Representatives are the first point of contact for our guests and are expected to meet and exceed Graton Resort & Casino guest service standards in a thorough and efficient first contact resolution. Guest Services Representatives are responsible for answering inbound/outbound calls, texts, emails, and web chat, as well as any other communication channels in our effort to redefine hospitality, and in creating an effortless experience. Essential Functions:1. Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, andpromoting our values .. Expert communicator that can listen effectively and communicate in a clear, concise, friendly, and professional manner within the Department Standards .. Thorough understanding of the Graton Rewards Programs and Benefits, including tier benefits,exclusive special events, entertainment, and promotions .. Inbound/outbound calls and process guest requests within a single call resolution .. Apply proper com...Call Center, Agent, Part-Time, Guest Service, Hospitality, Microsoft, Technology