Job Details

POSITION SUMMARY

The Director of HR Operations is a thoughtful and progressive leader managing functions of the Human Resource Department with a continuous improvement mindset focused on efficiency, effectiveness, and guest service. This position is responsible for multi-functional HR support on an operational level in the following divisions: HR Reception, Team Member Relations, Benefits, Leave of absence administration, Recruitment, Policy administration, system management and efficiency, and other HR related functions. The Director of HR Operations is engaged in a wide variety of organizational priorities and plays an integral role as a change agent in implementing strategic business plans.

ESSENTIAL FUNCTIONS

• Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
• Strategic thinker who is proactive, establishes high expectations, and incorporates performance measurements to ensure results consistent with the overall goals of Graton Resort & Casino.
• Establishes clear objectives for the Human Resource Department that are aligned with the overall People strategy and strategic plans of Graton Resort & Casino and will hold the team accountable for achieving positive results.
• Proven leader who is skilled at delivering Human Resources services in a centralized environment that focuses on providing great guest services in a responsive, professional, and effective manner.
• Facilitate and catalyze change within the business plan by motivating and inspiring for a positive outcome.
• Stay abreast of what is happening across the organization and understand the influence of the dynamics to use that information to establish alliances to achieve organizational objectives.
• Have a deep understanding and respect for the organization's culture and norms of behavior.

Leadership

• Serve all leaders of the business by providing analysis and advice on all matters related to Human Resources functions, programs, or policies.
• Inspire continuous improvement by collaborating in the development, implementation, and assessment of Human Resources' strategic, tactical, and operational plans to align them with Graton's strategic plan and priorities.
• Identify, define, and implement solutions that address the needs of the business, while considering broader implications and outcomes.
• Work with the Org Development Director on crossover projects, programs, and initiatives.
• Work with the Org Development Director to support Training and Team Member Engagement programs and initiatives.

HR Operations

• Oversee the operations and administration of HR Reception, Team Member Relations, Benefits, Recruitment, and HRIS.
• Direct and implement initiatives and projects associated with HR operations.
• Oversee the use and maintenance of our HRIS.
• Assure compliance of retention and recordkeeping of department files.
• Oversee Team Member Relations processes and policies to ensure fairness and consistency.
• Provide supervision, evaluation, and accountability coaching to all leaders across the organization.
• Empower leaders to remediate conflicts with Team Members and apply appropriate employment laws.
• Continually evaluate Human Resources policies and procedures to ensure compliance with laws and regulations and business needs.
• Oversee enforcement of such policies and procedures related to Human Resources functions.
• In participation with the HR Manager oversee the relationship, resolves issues, and attend meetings related to union matters.
• In cooperation with the CHRO participate in bargaining for union contracts.

Recruitment and Staffing

• Create, evaluate, and maintain the recruitment strategy that will support each phase of expansion.
• Administer recruitment and staffing, including guidelines for conducting searches, compliance with laws and regulations regarding recruitment and hiring, and alignment of practices with Graton's values and strategic plans.
• Identify talent trends and gaps before they affect the business and work with impacted departments to provide viable solutions.

Performance Management

• Oversee the process for annual performance reviews and development plans.
• Oversee Team Member onboarding and training plans for HR.
• Conduct performance review of HR Team and participate in goal setting for the department.

Compensation and Benefits Administration

• Oversee the efficient administration of Team Member benefits.
• In collaboration with the CHRO evaluate and propose changes to TM benefit plans and programs.
• Work with benefit brokers to finalize annual benefit renewals and complete the process for the 5500 filing.
• Oversee the change, testing, and implementation process for open enrollment.
• In collaboration with the CHRO, conduct the periodic review, revision, and general maintenance of position classifications, salary grades, and salary ranges.
• Review and process monthly billing for all carrier invoices.
• Oversee the process for anniversary, merit, and union contract mandated pay increases

REQUIRED KNOWLEDGE AND SKILLS

• Proven leader and skilled administrator who will introduce creative strategies and approaches for policies, programs, and systems.
• Possess the management style to successfully facilitate various change initiatives and develop and maintain productive working relationships with a wide range of stakeholders.
• Effective organizational, interpersonal, coaching/advising/mentoring, and decision-making skills.
• Excellent oral and written communication and presentation skills.
• Working knowledge in various HR technologies and software, as well as proficiency in Microsoft Office products, such as Excel, Word, Outlook, and Power Point.
• Approachable and open communicator with the ability to work collaboratively and effectively with a diverse team.
• Credible advisor who is committed to mentorship and the professional growth of both the HR Team and all Graton Resort & Casino Team Members.
• Exceptional leader with expertise in all Human Resource functions.
• Current with best practices and has a strong foundation with personnel-related employment laws.
• Resourceful problem solver with a strong focus on excellent guest service and a high level of personal and professional integrity.
• Ability to thrive in an environment operating at a rapid pace with high intensity and frequent change; with the ability to juggle multiple projects or tasks at once and take on new initiatives with short notice.

REQUIRED QUALIFICATIONS

• 7+ years' experience at a managerial level within HR covering multiple functions/departments.
• Bachelor's degree
• Experience with HR systems and paperless processes -- ADP preferred

PREFERRED QUALIFICATIONS

• 3+ years' experience at an executive level.
• Master's Degree or MBA in Human Resources.
• PHR, SPHR, SHRM-CP, SHRM-SCP certifications.
• Human resources management experience
• Bilingual in Spanish -- ability to read, write and speak fluently.