Job Details

Description

Application Closing Date: Wednesday, July 30, 2025 @ 5:00 p.m. PST. Mission Statement
The Federated Indians of Graton Rancheria exists to exercise its inherent sovereign powers, customs, and traditions; to perpetuate its unique native heritage; to preserve and protect the rights and privileges of the Tribe; to establish justice in the conduct of tribal affairs; to work for the social and economic betterment of all the Tribal Citizens; and to foster the value of education.
Position PurposeThe Receptionist is responsible for providing excellent customer service to Tribal Citizens, elected tribal officials, all FIGR employees, and other outside guests and/or vendors. The receptionist will efficiently answer and re-direct a high volume of calls to the appropriate department and will perform other administrative and clerical tasks. Essential Duties, Functions & Responsibilities

• Answers phones promptly and professionally; transfers calls to appropriate staff members.
• Meets and greets customers and visitors; ensures that visitors sign in and out.
• Assist visitors as needed while creating an inviting, professional atmosphere.
• Receives and signs for certified mail, packages, forms, applications, and other items, logs, date stamps and routes items to appropriate staff.
• Ensures adequate levels of office supplies are ordered, stocked, and organized in appropriate areas; maintains ink and toner supply for copy machines.
• Maintains cleanliness, and neatness of lobby and first floor shared areas.
• Works with administrative staff in multiple departments to coordinate visitor and vendor schedules.
• Keeps shared room calendars up to date with appointments.
• Updates security on daily office schedules and appointments.
• Copies, faxes, and scans confidential information.
• Prepare mailing and shipping labels.
• Works with administrative staff and supervisor on special projects and mailing; prepares mailing and shipping labels.
• Perform other duties as assigned.

Supervisory Responsibilities None

Requirements

Minimum Mandatory QualificationsExperience

• One (1) year of proven work experience as a receptionist, front office, or similar role.

Education

• High School diploma or equivalent (GED)

License/Certification:

• Must possess a valid driver's license and be insurable under the Tribe's policy.

Skills, Abilities, and Other Qualifications

• Ability to work independently within established policies, procedures, and schedules.
• Ability to exercise sound judgement and possess problem-solving skills involving variables in standardized situations and the ability to make decisions that are varied, and, in many cases, when there is no precedent to draw upon.
• Ability to establish and maintain strong interpersonal relationships with employees at all levels throughout an organization and to lead, create and promote a positive and supportive work environment.
• Ability to maintain strict confidentiality and exercise discretion, particularly regarding sensitive or confidential personnel or organizational matters.
• Ability to work efficiently and effectively when in high-pressure situations and under deadlines.
• Ability to interact in an honest, trustworthy, and respectful manner with FIGR Tribal Citizens, Tribal Council and other officials, employees, visitors, and vendors.
• Ability to master and effectively use the database and software systems used at FIGR.
• Ability to adhere to the highest level of professional ethical standards.
• Demonstrate advanced analytical, organizational, and problem-solving skills.
• Demonstrate excellent verbal and written communication skills.
• Demonstrate accuracy and thoroughness, with the ability to monitor own work to ensure quality.
• Demonstrate a record of satisfactory performance in all prior employment as evidenced by positive employment references from previous employers.
• Demonstrate strong cultural sensitivity and ability to work effectively within a Native American tribal government environment.
• Knowledge and experience with Microsoft Office Suite, including Microsoft Word, Excel, PowerPoint, etc.
• Successful clearance of all pre-employment testing, background, and credit checks.
• Ability to perform other duties as assigned.