Job Details

Job Description

Who is Recruiting from Scratch:

Recruiting from Scratch is a talent firm that focuses on placing the best candidate for our clients. Our team is 100% remote and we work with teams across North America, South America, and Europe to help them hire.

Title of Role: Engineering Manager, AI Product Engineering

Location: San Francisco, CA

Company Stage of Funding: Growth-Stage (Venture-Backed)

Office Type: Onsite, 5 Days a Week

Salary: $300,000 - $415,000 + Equity

Company Description

We are partnering with a rapidly scaling startup in the AI infrastructure space focused on transforming enterprise customer support. This company is building advanced conversational AI agents that are revolutionizing how businesses deliver support—combining deep context awareness, emotional intelligence, and problem-solving precision.

Their mission is to create magical user experiences through AI agents that operate alongside human support teams. With top-tier technical leadership and a strong product-market fit, the company is entering its next phase of growth and is building out its engineering leadership to scale cutting-edge products for millions of users.

What You Will Do

As an Engineering Manager on the Product Engineering team, you will lead initiatives to design, develop, and scale the next of tools for training AI agents. You will be responsible for building systems that harness unstructured conversational data and convert it into actionable product insights. You'll work closely with cross-functional teams to define clear, ambitious roadmaps and ensure the technical execution is reliable, scalable, and impactful.

This role is ideal for someone who thrives in early-stage environments, enjoys blending hands-on engineering with leadership, and is excited about defining the future of AI-powered customer experience.

Key Responsibilities:

• Lead a team of engineers to build a platform for training AI agents used by Customer Experience teams
• Design scalable systems that analyze and extract insights from massive volumes of conversation data
• Develop real-time automation that monitors agent interactions and detects failures or anomalies
• Break down ambiguous product goals into tactical execution plans and development milestones
• Mentor engineers and contribute as a technical leader, supporting hiring and career development

Ideal Background

• 6–10 years of professional software engineering experience
• 3+ years of engineering management experience
• Experience shipping high-impact features in fast-paced product teams
• Strong technical depth and comfort diving deep into full-stack issues, infrastructure, or monitoring
• Hands-on expertise in TypeScript and Python, especially in asynchronous environments
• Demonstrated ability to attract, hire, and mentor high-performing engineering talent
• Motivated by the fast pace, ownership, and opportunity for impact at early-stage startups

• Background as a founder or early engineering hire at a high-growth startup
• Experience building or integrating with AI/ML systems
• Familiarity with multi-modal models or conversational AI
• Undergraduate degree in Computer Science from a top-tier university

Compensation and Benefits

• Base Salary: $300,000 - $415,000
• Equity: Competitive, early-stage stock options
• Benefits:
• Comprehensive medical, dental, and vision coverage
• Visa sponsorship available
• Daily in-office meals and snacks
• Learning and professional development support
• Premium technical tools and hardware
• Opportunity to work on a world-class product alongside some of the most ambitious builders in the industry

This is a rare opportunity to join a company at the inflection point—where your leadership and technical contributions will directly shape the future of AI-driven enterprise software. If you're excited about scaling powerful AI systems and building with velocity in a highly collaborative team, we encourage you to apply.

Salary Range: $300,000-$415,000 base.