Job Details

Partnership Success Manager (San Francisco Bay Area)

The Partnership Success Manager (PSM) will act as a primary liaison between Study Smart Tutors and its partners, focusing on building and maintaining strong client relationships through regular site visits, consistent communication, and proactive problem-solving. This role requires a hybrid approach, with both virtual and in-person engagements primarily within the San Francisco Bay Area. The PSM will report to the Lead Partnership Success Manager or the Associate Director under the Director of Partnership Success.

Qualifications

Qualifications for a Partnership Success Manager include skills such as excellent communication, organization, interpersonal skills, ability to work in a fast-paced environment, problem-solving skills, attention to detail, and ability to handle partner inquiries and issues with professionalism and empathy. Relevant experience in partner support, partner service, leadership skills, and/or familiarity with CRM tools specifically Salesforce or partner support software may also be preferred.

Job Responsibilities

1. Customer Service (40%)
   • Conduct regular check-ins, meetings, and follow-ups with school and district partners.
   • Provide data collection and analysis, delivering clear and actionable data summaries.
   • Ensure partners feel supported and valued through consistent and transparent communication.
   • Serve as a trusted advisor to partners, addressing their needs and advocating on their behalf within internal teams.
2. PO Utilization (25%)
   • Actively monitor and align program schedules with purchase order (PO) numbers.
   • Identify and resolve challenges related to PO utilization, implementing effective solutions.
   • Maintain open communication with school partners to maximize service utilization and meet contractual commitments.
3. Retention/Renewal (20%)
   • Collaborate with the renewal team to support account renewals, providing insights and maintaining strong relationships with partners.
   • Regularly assess service delivery to ensure we meet and exceed partner expectations.
   • Share feedback and data that can help refine our offerings and improve partner satisfaction.
4. Upselling (15%)
   • Identify opportunities to expand services within existing partnerships through needs assessment during site visits and check-ins.
   • Propose additional services that align with the school's or district's evolving needs.
   • Work closely with the sales and education teams to develop tailored solutions for partners.

Qualifications

• Bachelor's Degree in education or related field
• 2+ years of account management with sales experience preferred
• Experience working with first-generation students in underserved communities
• Strong project management skills with the ability to work independently and collaboratively
• Experienced in time management, establishing priorities, and complying with deadlines
• Expert with G Suite
• Salesforce experience
• Effective communication with strong written and oral communication skills
• Willingness to take direction and execute tasks independently
• Must have a keen eye for detail

Salary and Benefits

Full time + benefits; $60k + potential bonuses

About The Company

Study Smart Tutors is a college access organization. Our mission is to collaborate with partners that promote educational equity, access, and success by providing a diverse range of tools for students, families, and educators. Study Smart Tutors offers an array of college access courses at no cost to our students or their families. We are able to accomplish this by partnering with schools, outreach programs, and other college and career access organizations to provide efficient and effective college and career access programming and classroom-based test preparation.

Seniority level

Entry level

Employment type

Full-time

Job function

Business Development and Sales

Industries

Education Management