Job Details

Lightfully Behavioral Health is a growing leader in mental health treatment providing high-quality, evidence-based treatment and innovative, compassionate care focused on total wellness for those struggling with mental health conditions. Lightfully provides treatment on a full continuum of care including residential, partial hospitalization, intensive outpatient, and virtual services. With current communities providing best-in-class care in Southern California markets, Lightfully is positioned for dynamic and high-paced growth.

Welcome to a behavioral health services company unlike those that have come before it. One where leaders believe in the healing and nourishing quality of compassion both in treating clients and caring for our people. A safe place to bring your whole self to work and infuse a bit of your own magic into what you do every day. The Lightfully Shining Commitments reflect our commitment to these principles and encourages our staff to deliver exceptional performance through their authenticity, bravery, and grit. We believe that great things can happen when we create space for people to light fully.

The Regional Outreach Manager works within a defined territory to cultivate strong, reciprocal referral relationships. We are currently hiring a Regional Outreach Manager based in or near the Orange County, CA area.

Job Summary:

The Regional Outreach Manager is often a professional provider's first experience with Lightfully. They serve as the spokesperson and extension of the Lightfully brand and team to the outside professional. They exemplify the Lightfully culture, mission, and Shining Commitments, and can articulate the Lightfully differentiators including the Lightfully clinical model and our application of our Precision Care Model. The Regional Outreach Manager works within their territory to diversify the Lightfully referent portfolio, creating the depth and breadth required to achieve performance targets in the region.

The Regional Outreach Manager works within a defined territory to cultivate strong, reciprocal referral relationships. They are responsible for developing and hosting networking events, professional tours, educational events, one-on-one and small group meetings, in-services, and attending conferences and other networking events. They maintain a strong local presence and travel as necessary within their region to build a breadth of partners within their territory.

Major Responsibilities:

• Upholds and maintains the Company, mission, and values (called the Lightfully “Shining Commitments”).
• Communicate effectively with both internal and external professionals
• Manage and grow a regional portfolio of referral partners
• Create a strategic plan for maximizing brand reach and relational capital within their territory.
• Prioritize key states/cities within the region for targeting outreach efforts.
• Travel to key areas within the region to cultivate new relationships and nurture existing relationships.
• Manage territory budget appropriately
• Effectively plan and execute regional events
• Host and attend regional marketing events, dinners, and gatherings
• Support referral partners during the client's admissions process
• Maintain data on outreach efforts and manage reports in Salesforce to demonstrate performance levels against key performance indicators
• Collaborate with the admissions team to capture referral data and complete urgent and consistent follow-up with referral partner during the admissions process
• Performs other duties, as assigned.

Education and Skills:

• Bachelor's degree or related experience.
• 1+ years of related experience.
• Prior experience working in outreach or sales position, preferably in healthcare.
• Experience working in a CRM system, Salesforce preferred.
• PC literate with proficiency in spreadsheets, database software, and word.
• Customer centric and demonstrated ability to identify and meet customer needs.
• Ability to effectively present information and respond to questions from management, staff, patients, referents, and the public.
• Strong customer service skills, attention to detail, and ability to multi-task required.

The pay range for this position is $75,000-$100,000 annually. Position is bonus-eligible.

At Lightfully, we believe in caring for our team as much as we care for our clients. We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Our benefits for full-time employees include:

• Competitive compensation
• Medical, dental, and vision insurance
• Paid time off
• 401(k) plan
• Continuing education and professional development opportunities
• Employee assistance program (EAP)
• A supportive, mission-driven culture that values authenticity, connection, and integrity

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