Job Details

Thank you for your interest in SusieCakes!

We're in search of a Bench General Manager possessing:

Experience managing teams in a bakery/restaurant/retail location for at least 3+ years

Passion for creating a great guest experience

Enjoys guiding and mentoring new team members

Eager to advance their career in management

Demonstrates a steady employment record

If this sounds like an opportunity you are interested in, then we would love to chat with you!

Please apply through the provided link and complete your application process today!

Salary is estimated to be around $90,000-$100K per year.

This is a non-exempt role and requires working 47.5 hours per week. Weeknight & weekend availability is a must. This role supports the San Francisco locations.

Our bakeries are lively and bustling with genuinely friendly people who have the “hospitality gene.” They understand the importance of what they do every day and are empowered to make days better. Their connections to our guests and to each other are what separates SusieCakes from other bakeries.

The General Manager leads the team in delivering an elevated guest experience within the bakery, creating a fun, lively, and celebratory environment. Success is measured by the happiness of our team members and guests.

Leadership Attributes:

• Leads the team in building genuine guest connections and world-class hospitality to Make Days Better
• Supports and works in the kitchen, managing the production process to ensure quality products are delivered
• Manages all business goals (staffing, payroll, operating expenses, and budgets)
• Develops and trains all employees
• Ensures proper safety procedures are followed and maintains a clean, sanitary environment according to standards
• Possesses and demonstrates a “One team, One goal” philosophy
• Creates partnerships with the community to grow the business and brand

Qualifications:

• 3-5 years of managerial/leadership experience in luxury, hospitality, food service, and/or retail industries
• Bachelor's Degree in business or hospitality management preferred
• Ability to work in multiple regional locations
• Flexible schedule according to business needs
• Reliable transportation and valid driver's license

PHYSICAL REQUIREMENTS

• Frequent walking, kneeling, bending, and reaching overhead
• Ability to stand for extended periods
• Must be able to lift, move, and carry up to 50 pounds

BENEFITS & PERKS

• Free non-slip shoes (annually!)
• Birthday month PTO with complimentary cake
• Company holidays off (Thanksgiving, December 25th-27th, and New Year's Day)
• Vacation, 401k, FSA
• Paid Sick Time
• Referral Program
• Pet rescue reimbursement and pet insurance
• Flexible return to work schedule for maternity leave