Job Details

EAGLE ACCOUNT REPRESENTATIVE CONVERSION, CUSTOM AND REROOF (ARCCR) PRIMARY FUNCTIONS:

Communication:

• ARCCR is expected to return calls and respond to internal and external requests in a timely fashion
• ARCCR is expected to utilize CRM to record all sales activities, share successes and challenges, post reports as requested and maintain current account and contact list
• ARCCR is required to utilize cell phone in “hands free” mode only
• ARCCR is forbidden from texting or emailing while driving

Performance and Skills Development Expectations:

• ARCCR must read, understand and sign the latest Eagle Quota Development and Monthly Commission Program Summary and Acknowledgement form.
• ARCCR is expected to achieve the assigned annual sales volume (squares) targets as established by Regional Sales or Regional Segment Manager
• ARCCR is expected to achieve the assigned annual average selling price (ASP) targets as assigned by Regional Sales Manager or Regional Segment Manager
• ARCCR is expected to achieve the assigned annual components sales volume targets as assigned by Regional Sales or Regional Segment Manager
• ARCCR is expected to write and successfully implement an annual Territory Sales/Business Plan inclusive of strategic account initiatives as agreed with Regional Sales or Segment Manager
• ARCCR should be a self-starter that consistently exhibits strong time management skills
• ARCCR is expected to engage in social capital while maintaining expenses within assigned budget
• ARCCR is expected to develop a thorough understanding of industry dynamics including but not limited to the competitive landscape of the entire sloped roofing segment
• ARCCR is expected to develop a thorough understanding that the asphalt shingle industry is our primary competitor that currently comprises 95% of the sloped roofing market and represents our biggest opportunity for the growth of the tile roofing industry and our company
• ARCCR must be capable of making “Blue Ocean” (new business conversion) cold calls towards the goal of expanding Eagle's customer base, as well as maintaining and growing existing customers.
• ARCCR is responsible for completing all assigned tasks on time, with full ownership and responsibility.

Pricing Integrity:

· For Conversion/Custom/Reroof/Multifamily ARCCR must follow and comply with latest issued price and discount matrix as determined and issued by VP of National Accounts or VP of Sales and Marketing. Any deviations must be pre-approved.

Intangibles:

• ARCCR must demonstrate a “can do” positive attitude towards internal and external customers
• ARCCR must be driven to succeed
• ARCCR should be computer literate and willing to learn and utilize the latest tools designed to enhance the productivity and professionalism of his/her position.
• ARCCR must possess a strong desire to learn and is expected to develop extensive knowledge of the building and roofing industry (from sales, manufacturing to installation) including but not limited to the TRI manual certification class. Training will be provided both from co-workers as well as outside vendor partners.
• ARCCR will maintain an element of professionalism when confronted with petty competitive banter, complaints from customers, suppliers, distributors or when dealing with uncomfortable situations.

ESSENTIAL FUNCTIONS OF AN ACCOUNT REPRESENTATIVE CONVERSION, CUSTOME AND REREOF:

To include but not limited to the following:

• ARCCR will assume primary responsibility for all communication, merchandising, quoting, etc. for the distribution segment
• ARCCR will assume primary responsibility for all communication with re-roof contractors, custom builders, and prospective new conversion roofing contractor and builder accounts

HOA Management Companies, and developers to generate demand for Eagle Roofing products

• ARCCR must be willing to travel occasionally and represent Eagle at industry trade functions
• ARCCR should plan to spend approximately 80% of his/her selling time in the field maintaining and growing the customer base.
• ARCCR must be willing to gradually develop reputation as industry roof tile expert, thereby increasing his/her value to our customers and establishing Eagle as their brand of choice.
• ARCCR will assume a mentor role for Field Service Representatives and Sales Associates as

directed by the Regional Sales or Segment Manager

• ARCCR is required to attend monthly sales meeting or any meeting as directed by the Sales Manager.
• ARCCR is required to submit monthly forecast to Regional Sales Manager as directed.
• ARCCR is required to respond to all complaints within 24 hours. Respond to complaint for resolution within 48 hours of notification of complaint. Coordinate the resolution and expedite the complaint form and necessary paperwork to complete the issue. Alert management immediately to any situation that could potentially cost more than $1000 to settle.
• ARCCR together with Field Service Representative (where applicable) will be 100% responsible for all distributor merchandising tools such as displays, totes, literature, etc.
• ARCCR must be willing to accept any and all requests from management to undertake any project, task or challenge. These assignments are to be fully completed by taking ownership of and completing each on time.
• ARCCR position requires the operation of a Company vehicle for which they must have and maintain a clean driving record and a valid drivers license for purposes of insurability with our carrier and to maintain continued employment.

Education and/ or Experience:

Bachelor's degree (B.A.) from four-year college or university, or 5 to 10 years of related experience and/or training; or equivalent combination of education and experience is a plus, but is not required

Physical Requirements:

Must be able to sit for extended periods of time operating company vehicle. Must be able to pick up, carry and lift 20-40 lbs of tile, sample boxes, brochure boxes. Requires repetitive use of hands and use of devices such as phone, computer, and hand tools for the building and set-up of displays. Requires being on feet for extended periods of time during presentations or at industry trade shows.