Job Details

Solutions Engineer – Generative AI Platform

📍Location: San Francisco (Hybrid)

💼Sector: AI / Developer Tools / API Infrastructure

💰Comp: Competitive base + equity + full benefits

We're working with a fast-scaling generative AI startup based in San Francisco thats reshaping how developers build with next-gen multimodal models. Backed by top-tier investors and led by pioneers in real-time AI and human-avatar interfaces, this team is building the infrastructure that powers the future of intelligent video and communication tools.

They're now looking for a Solutions Engineer to join their core go-to-market and platform enablement team. This is a high-impact, technical role for someone who thrives in fast-paced environments, loves solving problems at their root, and enjoys helping other developers succeed.

🚀Your Mission

• Be the unblocker– Don't just respond to tickets. Your mission is to eliminate developer friction before it starts.
• Debug fast and well– Troubleshoot API requests, logs, webhooks, and customer codebases. Solve problems decisively and clearly.
• Own technical enablement– Guide customers from first API call to full production rollout. Help both self-serve and enterprise teams architect clean, scalable integrations.
• Think like a user– Identify patterns in support issues and proactively fix them. Improve documentation, build sample code, and work cross-functionally with engineering to solve root problems.
• Scale yourself– Build scripts, automation, and documentation so your future self never answers the same question twice.
• Build resources– Write sample apps, create integration templates, and record developer-friendly how-to content.
• Optimize for zero– Aim for near-zero time to resolution. Every support inefficiency is a growth opportunity.

🔍What We're Looking For

• Strong dev instincts– You can build and debug full-stack applications (JavaScript/TypeScript, Python preferred). You know what good developer experience feels like.
• Scrappy and resourceful– You don't wait for permission or perfect specs. You find a way forward.
• Multi-tasking master– You can juggle multiple customers, issues, and projects without letting anything slip.
• Customer-obsessed– You genuinely care about helping developers succeed and go the extra mile to do it.
• Clear communicator– You translate highly technical details into simple, actionable advice—both written and verbal.
• Ownership mindset– If something's broken, you don't just flag it—you fix it (or pair with someone who can).

🌟Bonus Experience

• Working with AI/ML models or APIs
• Experience with video processing or media APIs
• Prior startup or early-stage environment
• Familiarity with dev rel or customer engineering roles

🎁What's in It for You

• Work with one of the most forward-thinking teams in AI
• Competitive salary + equity
• Hybrid flexibility based in San Francisco
• Direct impact on platform usability and customer success
• Join at a pivotal stage of growth and product-market fit