Job Details

ABOUT REDWOOD CREDIT UNION (RCU):

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.

Why work for Redwood Credit Union?

•37th largest credit union in the U.S. and the largest financial institution based in the North Bay

•Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial

•Recognized by Newsweek as one of "America's Best Credit Unions 2024"

•Recognized by Forbes as one of “America's Best Small Employers 2023"

•Voted Best Places to Work in the North Bay19 years in a row

•World-class Employee Engagement scores

•Rated Superior in Service by more than 90% of Members, surveyed by SF Gate

•Industry leading Net Promoter Scores across the U.S.

Join us and discover why you'll love working at Redwood Credit Union!

Redwood Credit Union is looking for a Community Involvement Specialist who will be responsible for coordinating and implementing Redwood Credit Union's (RCU's) community engagement programs and efforts. Responsibilities include planning and executing quality community engagement programs, coordinating community event logistics, and supporting local community needs, while representing RCU in the community and building our reputation, image, and brand. The overall focus for this role is to maintain an outstanding community engagement program for RCU that creates and deepens brand awareness, resulting in business growth and social impact.

ESSENTIAL FUNCTIONS:

Community Involvement Planning

With support of the Community Programs Manager

• Lead the planning and implementation of the community engagement calendar of events, sponsorships, and event deliverables.

• Lead planning, implementation and reporting of both internal and external community engagement programs and events. Internal events and programs may include Holiday Program, Shred-A-Thons, Day of Impact, and other programs as assigned.

• Track and evaluate community programs and event outcomes. This includes maintaining and/or developing effective reporting tools, such as Smartsheet and Excel and providing and evaluating detailed reports of program results.

• Partner with Branch Managers, Business Development Officers, Communications and Marketing team members to develop strategic recommendations for market-specific, community engagement programs, which result in community impact, and visibility and growth for RCU.

• Identify, coordinate, and prep RCU team members to attend community events.

• Support processing of external sponsorship requests.

• Help to communicate, motivate, and enlist team captains, volunteers, and others to ensure quality events and engagement by the organization and team members.

• Ensure regular and compelling communication with team members regarding volunteer and community event opportunities. This may include internal communications via email, digital signage, intranet, newsletters, etc.

• Maintain established relationships with community organizations, nonprofits, Chambers, businesses and community partners as directed by Manager.

• Work together with RCU's marketing and public relations/ communications staff to ensure effective storytelling and amplification of RCU's efforts in our communities.

• Plan, implement, and communicate community recognition program for team members, volunteers, etc.

Community Advocacy

• Professionally represent RCU in the community at events.

• Manage event invitations with the Executive Office to ensure smooth participation and communication with the Board, Officials and Senior Leadership.

• With diplomacy and trust, develop and maintain partnerships with internal and external stakeholders.

• Model cultural competency in our communities and in response to important social issues.

• Provide regular program updates, reports, and recommendations, in relation to community opportunities.

Other Functions

• Participate in community events, community volunteer boards and associations. Some events may occur after normal business hours, or over a weekend.

• Knowledge of and experience in community engagement efforts and programs.

• Excellent project management skills.

• Ability to act independently and confidentially, using discretion and tact.

• Excellent organizational skills, attention to detail, and ability to ensure quality control.

• Ability to prioritize and successfully manage multiple tasks and deadlines simultaneously.

• Exceptional communication skills, including written, oral and presentation skills. Must possess excellent English language skills including grammar and punctuation. Report generation and executive-grade communication a must. Spanish language abilities preferred but not required.

• Ability to analyze situations and data and recommend strategic solutions.

• Excellent service skills and abilities.

• Strong ability to collaborate with others on comprehensive projects and efforts that lead to excellent results.

• Applicable working knowledge of computers, software, and technology. Skills in operations of a PC with internet/intranet, operating systems, donor databases word processing, spreadsheets, presentation and graphics software, design, multi-media, video, and websites.

• Strong knowledge and ability to use digital tools and resources to accomplish tasks and organize activities.

• Working knowledge of consumer financial services industry.

• Ability to analyze situations and recommend solutions.

• Excellent planning skills.

• Ability to use a computer, computer software, keyboard, databases, and calculator.

• Ability to stand and lift up to 30 pounds occasionally.

• Ability to perform event set up such as moving chairs and tables, organizing giveaways, supporting booth set ups, arranging event plans, etc.

• Work environment is both indoors at a desk and at times at event locations.

The ideal candidate has a combination of education or experience equivalent to a bachelor's degree in community relations, public relations/affairs, business or related field and a minimum of five years of specific job-related experience including nonprofit or community programs, management, event and project management, and relationship building.

Compensation:Base starting range: $38.00 to $50.00 per hour commensurate with experience.

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees including:

• Competitive medical, dental, and vision insurance, mental health offerings

• Employee performance incentive plan

• Salary Advancement– Merit increase based on performance

• 401(k) program with employer match

• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

RCU Discounts and Perks:

• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans

• RCU employees are eligible for a 1% discount on all recreational or boat loan products

• 2% discount off Visas and LOC Loans through RCU

• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.

• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.

• 0% interest on garment, fitness, or home office equipment loan of up to $500

• 100% financing for employee purchased homes!

Internal Team Members

If you are a current Team Member, please apply through the internal careers page located in RCUNET.

We are an Equal Opportunity Employer