Job Details

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different and exciting, and it takes passionate people to bring our vision to life. We have built a culture that emphasizes doing what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed. Please discuss this with our hiring managers during the selection process.

Internal applicants: Please log into Workday and apply for your application to be considered.

Click here to apply internally.

Front Office Supervisor

Summary

The Front Office Supervisor is responsible for assisting the Director of Front Office in managing day-to-day operations related to guest reception, services, and room inventory management, including financial oversight and strategic leadership. This role supports the company's goals and values as an active business partner.

Essential Functions

Job duties include, but are not limited to:

• Supporting department operations and providing direct guest service, leading by example
• Overseeing arrival and departure experiences to exceed guest expectations
• Implementing profit strategies and managing room inventory, upselling opportunities
• Reviewing financial and labor reports and suggesting operational adjustments
• Creating and executing department training, recruiting, and pre-shift initiatives
• Managing staff engagement, scheduling, payroll, counseling, and meetings
• Supporting life-safety systems and emergency preparedness

Qualifications

• Bachelor's Degree required
• Minimum four years' experience in customer service
• Two to three years of hotel supervisory experience
• Proficiency in Word, Excel, PowerPoint, Opera, and Outlook
• Luxury hotel experience preferred
• Knowledge of Birchstreet, HotSOS, and Rex preferred

Physical Requirements

This position involves walking, standing, and giving directions most of the day. Ability to lift up to 25 lbs regularly and push/pull carts weighing up to 250 lbs occasionally is required. Must have good hearing, vision, and physical stamina.

The pay scale for this position is $27.04 per hour.

*This is the base salary or hourly wage, excluding incentives like commissions or tips.

We are an equal opportunity employer and maintain a drug-free workplace, with pre-employment substance testing.