Job Details

The Case Manager Housing connects highly vulnerable community members experiencing homelessness to community services, employment, income growth, and housing, facilitating their transition from homelessness to stable housing. The Case Manager employs crisis response, harm-reduction, and trauma-informed care principles to build trusting relationships and deliver comprehensive housing stability services. Responsibilities include conducting individual assessments, case planning, providing income growth and job readiness support, housing search and placement, and health and resource services. The role involves working outside the office to meet participants in their homes, community settings, and at Catholic Charities locations.

Essential Functions

Case Management and Service Coordination

• Support participants transitioning from street to shelter to housing, intervening in crises, promoting stability, and supporting housing retention.
• Build trusting relationships to support positive change and goal achievement.
• Conduct assessments to identify clients' stories, risks, and strengths.
• Create individualized, strength-based action plans for income, housing, and self-sufficiency.
• Coordinate wrap-around services including mental health, legal aid, benefits, healthcare, substance abuse treatment, job training, and housing assistance.
• Engage assertively to motivate participation and follow-through.
• Maintain professional boundaries and confidentiality.

Communication and Documentation

• Maintain accurate case records and document encounters promptly in HMIS, DataLink, or Smartsheets.
• Gather and verify housing documentation efficiently.
• Respond professionally to communications and follow policies on confidentiality and documentation.
• Complete required training and serve on agency or community committees as assigned.
• Prepare data reports and participant summaries monthly.
• Support the agency's mission, vision, and values.

Employment and Income Growth

• Provide financial literacy services, including credit education and banking support.
• Assist in developing personal budgets and provide related counseling.
• Prepare participants for employment through resume help, interview prep, and workplace etiquette.

Housing Support

• Help participants access resources to increase housing stability.
• Support each step of the housing process, including income growth, rent payments, budgeting, and tenancy management.
• Assist in locating and securing housing, maintaining communication with landlords and agencies.
• Advocate on behalf of clients to landlords and housing providers.
• Maintain ongoing relationships with property managers and service providers.
• Conduct home visits and accompany clients to appointments as needed.
• Provide coaching on independent living skills such as bill paying, household management, and personal care.

Additional Responsibilities

• Collaborate with the Diocese of Santa Rosa and local parishes as appropriate.
• Perform other duties as assigned.

Agency Culture

• Commit to the agencys mission, vision, and values.
• Pursue excellence, performance, and quality improvement.
• Focus on outcomes, innovation, and possibility.

Qualifications

• Associate degree in social services or related field, or 1-2 years experience as a case manager; Bachelors preferred.
• Understanding of homelessness causes and social services; experience with community resources.
• Experience with vocational assessments and understanding barriers to employment.
• Culturally sensitive approach, familiar with harm reduction, motivational interviewing, de-escalation.
• Computer skills, especially Microsoft 365.
• Strong communication, organization, conflict resolution, and problem-solving skills.
• Interpersonal skills, proactive attitude, and ability to work with diverse clients.
• Valid California drivers license, insurance, clean DMV record, and willingness to travel.
• Pass DOJ background check; bilingual in English/Spanish preferred.

Physical and Work Environment

Must meet physical demands such as sitting, standing, walking, lifting up to 20 pounds, and visual requirements. The environment includes frequent calls, client interactions, and noise. Accommodations available as needed.

Employee acknowledgment of understanding of duties and requirements is indicated by signature and date.