Job Details

SoundThinking, Inc. (formerly ShotSpotter) is a leading public safety technology company dedicated to helping law enforcement and communities work together to create safer neighborhoods. Using innovative technology and data-driven solutions, the company empowers public safety agencies with insights, tools, and resources to enhance response times, reduce crime, and build trust with the communities they serve.

SoundThinking is trusted by approximately 250 customers and has worked with over 2,000 agencies to drive more efficient, effective, and equitable public safety outcomes. The company's SafetySmart platform, which includes ShotSpotter, the leading acoustic gunshot detection system, enables agencies to operate more efficiently through the investigative process with key digital capabilities. Additional information on the company and the SafetySmart Platform can be found at www.soundthinking.com.

SoundThinking has been designated a Great Place to Work Company.

Position Overview:

SoundThinking is looking for a passionate, experienced professional familiar with the nuances of law enforcement agencies to serve as a trusted partner and consultant in driving value for our customers. The ideal candidate will have high interpersonal communication skills and the ability to embrace cutting-edge technologies that the SoundThinking SafetySmart platform offers.

1. Cultivate and maintain strong relationships with assigned SoundThinking accounts, building relationships with staff from front line to high-ranking leaders.
2. Partner with customers to develop outcome measures from the use of SoundThinking technologies.
3. Coordinate and lead Annual Account Reviews and Quarterly Business Reviews as needed.
4. Educate and influence customers to adopt operational best practices.
5. Brief city and law enforcement leadership on outcomes resulting from SafetySmart Platform use to validate business case value for contracting.
6. Partner with entities such as ATF, Police Foundation, Urban Institute, and IACP as a subject matter expert (SME) and seek collaboration opportunities.
7. Support the Sales Team during sales engagements by sharing law enforcement experience and case-solving strategies.
8. Participate in and promote positive Net Promoter Score (NPS) strategies.
9. Collaborate with the Customer Support department to resolve customer issues efficiently.
10. Act as the internal customer advocate for product and service requests.
11. Work collaboratively across SoundThinking to represent customer and community perspectives.
12. Availability for extensive travel, approximately 50% of the time.

Minimum Qualifications

• Bachelor's degree or higher in a related field.
• Extensive law enforcement or analytical experience, with leadership experience at the command level preferred.
• Experience collaborating with and influencing cross-functional stakeholders, including political and community leaders.
• Ability to build relationships at multiple levels, from frontline users to executives, with strong empathy for customer challenges and goals.
• Team-oriented, resourceful, with critical thinking, troubleshooting, and problem-solving skills.
• Data-driven and results-oriented, focused on process improvement and efficiency.
• Excellent verbal, written communication, and presentation skills.

Hybrid Workplace

SoundThinking follows a hybrid schedule for employees living within 50 miles of one of our offices in Fremont, CA; Tucson, AZ; Washington, D.C.; or Iselin, NJ. Employees are expected to work onsite three days per week, with specific days depending on the office location.

The salary range is a good faith estimate at the time of publication and may change. The offered salary may vary based on education, experience, and geographic location.

SoundThinking is an equal employment opportunity employer, committed to nondiscrimination regardless of race, color, religion, sex, national origin, age, disability, or genetics. The company complies with applicable laws in all locations and prohibits workplace harassment. If you need a reasonable accommodation during the application process, contact ...@soundthinking.com.

Note: The company reserves the right to modify this job description at any time.

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