Job Details

Location: Must be based in the Bay Area (on-site with clients 2-3 days per week)

Package: Up to $250k base + bonus, perks

THE CLIENT:

Join a dynamic, fast-growing, and fully remote technology services company that empowers over 4,000 professionals across 130 countries. They specialize in innovative cloud solutions, helping organizations optimize their cloud capabilities while reducing costs. Their unique outcome-based pricing model ensures that your success is directly linked to their performance, offering cloud cost management, automation and integration tools, and FinOps-certified solutions to enhance efficiency and ensure cost-effective cloud operations.

The Role

We're looking for a delivery-centric leader to join our Client Services team. This person will take full accountability for outcomes, build lasting client trust through consistent execution, and drive long-term account growth by delivering measurable value.

This is a roll-up-your-sleeves role—not about oversight or pre-sales. You'll be directly in the work, ensuring delivery lands, navigating challenges, and expanding client relationships by showing up and getting results. As the primary face of our client to our customers, you'll be responsible for delivering on our promises and growing accounts through trust and performance.

We offer relocation assistance for candidates from other U.S. states who are open to making the Bay Area their home.

Responsibilities:

• Acting as the primary client contact, cultivating trusted relationships with VP- and C-level stakeholders.
• Leading delivery across complex, enterprise consulting engagements—from kickoff through successful execution and long-term growth.
• Developing and executing account strategies that align client priorities with our client's goals.
• Managing all account operations: SOWs, procurement, invoicing, forecasting, and staffing.
• Coaching and enabling delivery/account teams to ensure strategic alignment, effective collaboration, and sustained success.
• Growing accounts through delivery—spotting opportunities, building relationships, and securing follow-on work by providing value.
• Bridging the gap between technical delivery and business objectives—translating vision into actionable results.
• Navigating client organizations to uncover new stakeholders, business areas, and paths for expansion.
• Stepping in to resolve delivery risks, remove blockers, and keep programs aligned with intended outcomes.

Requirements:

• Has 8+ years of consulting or professional services experience, with a strong background in enterprise delivery leadership.
• Has owned the success of large, high-stakes programs—even when plans changed.
• Experience working with Fortune 500/enterprise clients, leading teams on multi-phase projects.
• Brings some track record of growing accounts through delivery, not just sales.
• Can navigate ambiguity, manage pushback, and establish healthy boundaries—while maintaining strong, productive relationships.
• Is credible with both engineering teams and senior executives and skilled at keeping both aligned.
• Thrives in fast-paced, lean environments—comfortable juggling roles, solving problems, and adapting on the fly.
• Has experience overseeing financials, delivery teams, and operational processes at the account level.
• Consulting or client services experience related to cloud (AWS, GCP, Azure), software development, or technology services
• Leads from the front—proactive, hands-on, and highly engaged in the work.
• An engineering degree or earlier hands-on technical experience would be ideal.

About Optima Search | America:

Optima Search the International Executive Search. We support world-class brands and early-stage IPOs across America and Europe. Optima emerged on the back of working in both; the recruitment industry and leading internal in-house HR teams. The unique combination offers a competitive advantage in servicing our clients. We're working with quality-driven Clients and recruit Sales, Marketing, Professional Services, and Executive Hiring Pros www.OptimaAmerica.com | www.OptimaEurope.com