Job Details

Perched upon the rolling hills that define the landscape of the Carneros AVA, Ram's Gate welcomes visitors as they enter Sonoma's Wine Country. The vision of owner Jeff O'Neill, Ram's Gate Winery brings a new perspective on refined elegance through thoughtful farming, transparent winemaking, genuine hospitality, and sublime culinary experiences. The cornerstone of the O'Neill family portfolio, Ram's Gate is dedicated to creating compelling and uncompromising wines sourced from vineyards that encompass the spirit of Sonoma County. Its connection to the land is reflected in the breathtaking tasting room that overlooks the estate vineyard made up of 28 acres of organically farmed vines.

At Ram's Gate Winery, our hospitality is rooted in authenticity, ensuring each guest receives a tailored and immersive experience that is as thoughtful and memorable as the wines we craft. We are committed to providing an atmosphere where passion for people and wine come together to create an unparalleled level of service and engagement. We cultivate unrivaled relationships that build brands and businesses, care for each other first, and create a work environment that builds security and confidence. As a Certified B Corporation and industry leader in sustainability, we are committed to doing the right thing for our employees, consumers, partners, and the planet—because a sustainable future starts with us. Our mission is simple: Inspire a happier & more sustainable world, one glass at a time.

We are seeking a dedicated Hospitality Support team member who thrives in a dynamic, fast-paced environment and is passionate about delivering seamless, high-touch service. This role is essential in elevating the guest experience, ensuring that every visit is effortless, refined, and truly memorable.

DUTIES AND RESPONSIBILITIES:

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

1. Welcome every guest with genuine hospitality, be it their first visit or if they are long-time friends and members of the winery.
2. Collaborate closely with the hospitality, culinary, and concierge teams to ensure flawless execution of guest experiences.
3. Maintain a well-stocked and pristine service area, ensuring plates, silverware, glassware, and other essentials are always available. Restock wine, merchandise, and collateral materials as needed.
4. Anticipate the needs of both guests and colleagues, responding swiftly and thoughtfully to enhance service efficiency.
5. Assist with pre-service setup, mid-service transitions, and closing duties to ensure smooth, uninterrupted service.
6. Ensure all entryways and high-traffic areas remain spotless and elegantly presented at all times.
7. Provide hands-on support during events, assisting with setup, décor, furniture arrangements, and breakdown to create an immersive and flawless guest experience.
8. Embrace shifting priorities with a calm, team-first approach, balancing multiple tasks while maintaining composure.
9. Take ownership of the guest experience, ensuring that every detail reflects comfort, luxury, and connection.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

1. 1+ years of experience in luxury hospitality, fine dining, or winery experience preferred
2. Strong work ethic and a natural inclination to support the team
3. Genuine passion for hospitality and making others feel welcome
4. Ability to multitask and stay composed in a fast-paced, ever-evolving environment
5. Certification in California Food Handlers Training required within 30 days of employment
6. Certification in California RBS Training required within 30 days of employment.
7. Ability to work weekends, holidays, and evenings for special events.
8. Must be at least 21 years of age

CULTURAL BEHAVIORS

O'Neill team members are Forward Thinkers. Hard Working without Drama. Friendly Problem Solvers who work as One Team to Always Deliver.

PHYSICAL/MENTAL REQUIREMENTS:

While performing the duties of this job, the employee is frequently required to do the following:

1. Ability to walk, stand, and bend for prolonged periods
2. Perform some repetitive motion activities
3. Coordinate multiple tasks simultaneously
4. Ability to lift up to 50 lbs
5. Ability to climb ladders
6. Grasp, stoop, squat, climb stairs, push, pull, carry, and reach over the shoulder

WORK ENVIRONMENT:

Ability to work indoors or outdoors in varying extremes of weather to include heat, cold, and rain. Noise level is generally low to medium.

O'Neill Vintners & Distillers is an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

All candidates must pass a comprehensive background check and drug screen and adhere to all Company, Federal, and State Food Safety Regulations and Policies. This organization participates in E-Verify.