Job Details

Overview

Quinn Company, your local Caterpillar store, is hiring a Collections Analyst in City of Industry, California.

Quinn Company is a Caterpillar dealership founded in 1919. The company sells, services, and rents a full line of new and used construction, agricultural, and material handling equipment, diesel and natural gas engines.

As a Caterpillar Dealership, Quinn Company enjoys a unique ability to be a nimble company with entrepreneurial spirit and leverage the global reach and support of a Fortune 50 company… local and global at the same time.

Quinn Company ranks among the top performing Caterpillar Dealers in the world. This competitive, performance-based drive is the foundation of the company's culture.

Quinn offers a dynamic, fast-paced work environment with exciting growth potential. We believe in rewarding exceptional performance and offer competitive wages, profit sharing, 401k match, plus a complete benefits package.

Wages

Starting wage will depend on experience and education: $66,560 - $71,019.

Responsibilities

Essential duties and responsibilities of a Collections Analyst include the following. Other duties may be assigned.

• Develop regular Excel reporting (daily, weekly, monthly) on Accounts Receivable activity and progress by customer, business region, and coordinator.
• Analyze account activity to determine patterns for late and disputed payments using analytics to help predict customer behaviors.
• Maintain large and complex accounts by establishing rapport with customers to be proactive in having them pay their invoices timely and to collect on past due invoices. Offer solutions to resolve billing disputes and issues.
• Build working relationships with internal departments to resolve customer disputes in a timely manner. Proactively and effectively communicate to the operations teams on all short paid and/or disputed invoices with regular follow-up until disputes are resolved.
• Develop and implement reporting and tools to keep track of actions required from internal department personnel.
• Lead credit meetings through Branch Manager level for assigned branch(es). Includes preparation of informative and concise Excel reports and formulation of status notes and proper action items. Follow up on open actions to ensure resolution prior to the next monthly cycle.
• Limit bad debt exposure by assessing new orders on accounts that have exceeded customer's credit limit. Work with the Credit Analyst to develop credit decisions taking account standing and customer relationship into consideration.
• Coordinate with the Regional Credit Manager to identify delinquent accounts for escalation of remedies, including submission of accounts to attorney for collection; form collection strategies to mitigate customer objections to making timely payments. Follow up with customers on payment plans once established through Legal counsel.
• Manage incoming phone calls from external and internal customers while providing excellent customer service. Work with a ‘problem solver' attitude.
• Record accurate notes on all communication in AR system.
• Utilize company databases and software for data and information to help with collection efforts.
• Ensure compliance with company policies, industry regulations, and legal requirements related to collections.
• Identify inefficiencies in the collection process and suggest improvements to enhance efficiency and effectiveness.
• Work closely with cross-functional teams to implement best practices and optimize the accounts receivable workflow.

Qualifications

Education and/or Experience: A bachelor's degree and 4 years of billing and collections experience or equivalent combinations of education and experience.

Quinn is an Equal Opportunity Employer M/F/V/DV.