Job Details

Benefits:

1. 401(k)
2. Employee discounts
3. Paid time off
4. Training & development

The successful candidate will be responsible for overseeing the designated studio(s) to ensure the studio meets sales goals, is well-maintained and that customer service standards are upheld to our standards. The General Manager will oversee all aspects of studio functionality, including sales and operations, as well as the direct supervision of our Front Desk/Sales Associates and Instructors. They must have strong customer service skills, proficiency in technology and software (i.e., CRMs, social, computers, etc), be able to communicate in an effective and efficient way, be team-oriented, competitive nature, strong attention to detail and have a drive and passion for sales and service.

ESSENTIAL DUTIES and RESPONSIBILITIES:

1. Manage Lead Generation, Sales & Marketing processes.
2. Manage and grow all revenue streams including memberships, private training, retail, workshops and teacher training to hit monthly targets.
3. Partner with Company Owners to create and execute ongoing marketing and social media plans based on studio needs, with a focus on new member acquisition, retention and loyalty.
4. Find, schedule, and attend appropriate community events to create brand presence and generate leads.
5. Showcase extensive knowledge about our brand, offerings, and pricing to actively promote memberships and teacher training programs.
6. Work closely with the Company Owners and Franchise Sales Team to ensure health and profitability of the studio.
7. Manage Customer Service & Member Retention needs.
8. Assist students in choosing classes that fit their goals by showing extensive knowledge of our offerings.
9. Work front desk shifts as needed at the studio.
10. Greet all members, guests and team members with the highest level of customer service.
11. Enroll and check students into the studio through the ClubReady system.
12. Handle studio billing matters; manage member freezes; resolve customer service issues as they arise.
13. Drive Studio Operations.
14. Partner with Company Owners and Lead Instructor to schedule and monitor class schedules and class format mix.
15. Oversee studio cleanliness, including but not limited to: sweeping/mopping floors, sanitizing/organizing props, cleaning bathrooms, and common areas; manage maintenance of studio equipment.
16. Participate in studio, regional and company-wide meetings and training as needed.
17. Responsible for ordering all studio supplies.
18. Partner with Company Owners to plan, order, inventory and merchandise all retail items.
19. Maintain accurate data in all appropriate systems for reporting and statistical purposes.
20. Report any studio issues per Company policy.
21. Lead the studio staff.
22. Recruit, hire, onboard/train, supervise, coach, mentor all studio staff, with support of Lead Instructor and Company Owners.
23. Develop and promote teamwork and cooperation among co-workers.
24. Maintain a positive, upbeat attitude; promote and exemplify Company values, and represent Company objectives and interests to internal and external customers.
25. Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner.
26. Comply with established safe work practices and attend to all safety-related training provided or made available by the Company.
27. Perform other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

1. 2+ years of retail/service sales management or fitness sales management experience
2. Experience supervising and coaching people successfully
3. Proven experience in generating and following up on leads
4. Confident in generating personal sales and training sales associates in effective sales techniques

Required Technical / Other Skills and Abilities

1. Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone, and via email
2. Strong customer service skills
3. Ability to recognize areas of improvement and make changes using good judgment
4. Solid writing and grammar skills
5. Highly organized, proficient in data management, ability to prioritize and meet deadlines
6. Professional, punctual, reliable and neat
7. Self-sufficient and superior judgment skills
8. Strong attention to detail and accuracy
9. Trustworthy and ability to handle confidential information
10. Ability to work harmoniously with co-workers, clients and the general public
11. Ability to stay calm at all times and act respectfully and professionally, even with customers who may become angry or raise their voices
12. Proficient with computers and studio software

Required Licenses/Certifications

Current CPR training and certification

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Employee must be able to work hours that may exceed 8 hours per day and/or 40 hours per week including nights and weekends, especially during peak activity periods.

May be required to sit or stand for up to four hours at a time. May be required to reach with hands and arms. Must be able to bend, lift, kneel, and drive a car. May be asked to occasionally lift up to 30 pounds.

Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and the ability to adjust and focus.

Must be able to effectively hear in person and via telephone.