Job Details

Director of Operations
Job Type: Full-time

Work Location: On-Site/Hybrid

About Honor The Gift:

Founded by NBA star Russell Westbrook, Honor The Gift is a premium fashion brand inspired by inner- city culture, and self-belief. Rooted in authenticity and storytelling, the brand delivers stylish, high-quality apparel that reflects a deep connection to community and craftsmanship. As we continue to expand, we are looking for a Director of Operations to optimize our logistics, inventory management, and fulfillment processes—especially as we transition to a third-party logistics (3PL) provider

Key Responsibilities:
Logistics & Fulfillment:

• Lead the transition from in-house fulfillment to a third-party logistics (3PL) provider, ensuring a smooth migration with minimal disruption.
• Manage and optimize order fulfillment, shipping, and returns across wholesale and e- commerce channels.
• Oversee relationships with logistics partners, carriers, and warehouses, ensuring cost-efficient and timely deliveries.
• Implement best practices for inventory accuracy, order processing speed, and customer satisfaction.

Wholesale & E-Commerce Operations:

• • Oversee inventory planning and distribution to support wholesale partners and direct-to-consumer (DTC) sales.
• Work closely with sales and marketing teams to align inventory availability with demand.
• Optimize B2B and DTC logistics, ensuring smooth operations for retailers and online customers.
• Identify opportunities to enhance the customer experience through better logistics and delivery solutions.

Supply Chain & Inventory Management:

• Ensure accurate inventory levels across all warehouses and distribution points.
• Work with finance and leadership to optimize costs, margins, and operational efficiency.
• Process Improvement & Technology Integration:
• Identify and implement automation tools, software, and operational efficiencies to improve workflows and reporting.
• Collaborate with IT and logistics teams to enhance systems integration between e-commerce, ERP, and 3PL platforms.
• Establish key performance indicators (KPIs) for fulfillment accuracy, shipping speed, and cost efficiency.

Leadership & Strategy:

• Lead and develop the operations team, fostering collaboration and problem-solving.
• Act as the key liaison between sales, marketing, finance, and logistics partners.
• Develop scalable operational strategies to support growth and international expansion.
• Stay up to date on industry trends and emerging logistics technologies.

Requirements & Qualifications:

• 10+ years of experience in operations, logistics, or supply chain management, preferably in the fashion or apparel industry.
• Proven experience managing wholesale and e-commerce distribution.
• Strong knowledge of 3PL implementation, order fulfillment, and logistics management.
• Experience with ERP, inventory management systems, and logistics software.
• Ability to manage relationships with warehouses, carriers, and wholesale partners.
• Strong analytical and problem-solving skills with a data-driven mindset.
• Excellent leadership, communication, and project management abilities.