Job Details

ABOUT REDWOOD CREDIT UNION (RCU):

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.

Why work for Redwood Credit Union?

• 37th largest credit union in the U.S. and the largest financial institution based in the North Bay

• Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial

• Recognized by Newsweek as one of "America's Best Credit Unions 2024"

• Recognized by Forbes as one of "America's Best Small Employers 2023"

• Voted Best Places to Work in the North Bay 19 years in a row

• World-class Employee Engagement scores

• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate

• Industry leading Net Promoter Scores across the U.S.

Join us and discover why you'll love working at Redwood Credit Union!

Redwood Credit Union is looking for an IT Specialist III, who will be the technical lead that ensures the confidentiality, availability and integrity of computing systems within the organization. This is a Certified A+ and MCP professional who provides advanced computer and network operations support and provides second tier support of desktop

and network equipment. The specialist provides superior customer service that meets the RCU service standards and values to employees of Redwood Credit Union. The specialist performs and prioritizes the technology support and administration functions necessary to maintain service.

Essential Functions

Computer and Network Operations

• Develop, maintain and follow department operations for Server and virtualized systems, network, storage, backup, and phone environments as assigned.

• Perform log and system management reviews as well as operations and administration on all systems.

• Provide advanced skills in ensuring adequate controls are maintained in computer and network operational areas.

• Recommend improvements in efficiencies and effectiveness of network, phone, desktop and computer operations.

• Communicate with IT management on projects, support and future needs planning both in writing and verbally.

• Maintain documented network, computer, storage and systems diagrams and integration cross references on all systems, as assigned.

Technical Support

• Maintain full operability of server and virtualized systems, network, storage, backup, and phone environments as assigned.

• Provide advanced end user support and guidance to other technical staff on end user issues.

• Provide advanced technical support and administration to server and virtualized systems, network, storage, backup, and phone environments as assigned.

• Respond to and document requests for technology assistance via phone, verbal, or e-mail request.

• Diagnose, repair and create documented process for assigned technology issue resolution.

• Research, recommend, install, update, maintain, and retire new hardware and software

solutions.

• Prioritize problem resolution and daily schedule as work dictates.

• Plan effective preventative maintenance with your peers on all systems.

• Support the collection and administration of hardware and software asset inventory.

• Communicate professionally with all levels of staff.

• Train with vendors to support new technology or enhance knowledge of current technology and

provide mentorship to staff within the IT organization on technical advances.

• Uphold department service standards and organizational values.

Security

• Research, develop and employ security standards and practices on the computing

environment

and assigned technologies.

• Respond to and report to security issues.

• Apply threat mitigations and update operating systems as security flaws are discovered.

• Maintain patches and apply security updates as necessary

• Solve outstanding security issues through research and management suggested options.

Other Functions

• Formulate and ensure adherence to quality assurance standards that includes organized data rooms and surrounding areas.

• Maintain technical proficiencies to support current and planned hardware, software and network computing needs.

• Research new technologies, draft recommendations and technology plans and requirements for business needs.

• Effectively utilize project, change and incident management skills and documentation.

• Demonstrate current technological understanding in the execution of duties.

• Perform other duties as assigned.

Redwood Credit Union is looking for an IT Specialist III who will work as a technical lead that ensures the confidentiality, availability and integrity of computing systems within the organization. We are looking for a Certified A+ and MCP professional who provides advanced computer and network operations support and provides second tier support of desktop and network equipment. The specialist provides superior customer service that meets the RCU service standards and values to employees of Redwood Credit Union. The specialist performs and prioritizes the technology support and administration functions necessary to maintain service to The Redwood Group.

Essential Functions

Computer and Networking Operations

• Develop, maintain and follow department operations for Server and virtualized systems, network, storage, backup, and phone environments as assigned.

• Perform log and system management reviews as well as operations and administration on all systems.

• Provide advanced skills in ensuring adequate controls are maintained in computer and network operational areas.

• Recommend improvements in efficiencies and effectiveness of network, phone, desktop and computer operations.

• Communicate with IT management on projects, support and future needs planning both in writing and verbally.

• Maintain documented network, computer, storage and systems diagrams and integration cross references on all systems, as assigned.

Technical Support

• Maintain full operability of server and virtualized systems, network, storage, backup,

and phone environments as assigned.

• Provide advanced end user support and guidance to other technical staff on end user issues.

• Provide advanced technical support and administration to server and virtualized systems, network, storage, backup, and phone environments as assigned.

• Respond to and document requests for technology assistance via phone, verbal, or e-mail request.

• Support the collection and administration of hardware and software asset inventory.

• Communicate professionally with all levels of staff.

• Train with vendors to support new technology or enhance knowledge of current technology and provide mentorship to staff within the IT organization on technical advances.

Security

• Research, develop and employ security standards and practices on the computing environment and assigned technologies.

• Respond to and report to security issues.

• Apply threat mitigations and update operating systems as security flaws are discovered.

• Maintain patches and apply security updates as necessary

• Solve outstanding security issues through research and management suggested options.

Minimum Qualifications: Knowledge, Skills and Abilities

• Demonstrate the skills necessary to support the Credit Union's systems utilizing problem solving and troubleshooting techniques.
• A+ and Microsoft Certified Professional (server/desktop) certification
• Network+ certification or demonstrated knowledge in assigned technologies
• Thorough knowledge of industry practiced networking protocols, terminology, and procedures.
• Thorough knowledge of networking, server hardware and software.
• Current knowledge of practices, and regulations pertaining to data &telecommunications.
• Ability to work independently with little supervision and/ or direction.
• Ability to develop and implement technology projects.
• Ability to interact and communicate with outside vendors.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to travel 20% of the time.
• Ability to work Saturdays.
• Ability to work flexible hours and on-call, if needed.

Physical Requirements

• Ability to stand, bend, stoop, sit, walk, twist and turn.
• Ability to lift up to 50 pounds.
• Ability to use a computer keyboard, calculator, and mouse.
• Work environment is indoors; majority of the time is spent sitting at a desk.

Knowledge, Skills and Abilities

• Must have extensive knowledge and experience in Microsoft 365 Administration-Intune deployment, Azure AD, Defender, etc. and MS Azure cloud platform.
• Demonstrate the skills necessary to support the Credit Union's systems utilizing problem solving and troubleshooting techniques.
• A+ and Microsoft Certified Professional (server/desktop) certification
• Network+ certification or demonstrated knowledge in assigned technologies.
• Thorough knowledge of industry practiced networking protocols, terminology, and procedures.
• Thorough knowledge of networking, server hardware and software.
• Current knowledge of practices, and regulations pertaining to data &telecommunications.
• Ability to work independently with little supervision and/ or direction.
• Ability to travel 20% of the time.
• Ability to work Saturdays.
• Ability to work flexible hours and on-call, if needed.

Physical Requirements

• Ability to drive.
• Ability to stand, bend, stoop, sit, walk, twist and turn.
• Ability to lift up to 50 pounds.
• Ability to use a computer keyboard, calculator, and mouse.
• Work environment is indoors; majority of the time is spent sitting at a desk.

The ideal candidate has a combination of education and experience equivalent to a bachelor's degree in computer science

or closely related field and two years experience maintaining and administering computer systems in LAN/WAN environment, A+ certification, Network+ and/or Microsoft MCP certification preferred.

Compensation: Base starting range: $38.00 to $50.00 per hour commensurate with experience.

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees including:

• Competitive medical, dental, and vision insurance, mental health offerings

• Employee performance incentive plan

• Salary Advancement- Merit increase based on performance

• 401(k) program with employer match

• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

RCU Discounts and Perks:

• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans

• RCU employees are eligible for a 1% discount on all recreational or boat loan products

• 2% discount off Visas and LOC Loans through RCU

• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.

• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.

• 0% interest on garment, fitness, or home office equipment loan of up to $500

• 100% financing for employee purchased homes!

Internal Team Members

If you are a current Team Member, please apply through the internal careers page located in RCUNET.

We are an Equal Opportunity Employer