Job Details

Job Description:



Pay Range: $16.04hr $21.04hr



Responsibilities:

• Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.


• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.


• Refer unresolved customer grievances to designated departments for further investigation.


• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

• Verbal and written communication skills, attention to detail, customer service skills, and interpersonal skills.


• Ability to work independently and manage one s time.


• Ability to accurately document and record customer/client information.


• Previous experience with computer applications, such as Microsoft Word and PowerPoint.

• High school diploma or GED preferred.


• 2-4 years customer service-related experience required.