Job Details

IDR is seeking a Service Delivery Lead to join one of our top clients for an opportunity in Los Angeles, CA. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!

Requirements:

• Minimum 5+ years of experience defining, designing, and operating large-scale business and technology operations.
• Hands-on experience in technology delivery program management and implementing technology operations.
• Strong understanding of ITIL concepts and practical experience with ITIL best practices.
• Experience with service management technology solutions (e.g., ServiceNow, Remedy).
• Proven ability to structure, manage, and run cross-functional operational topics, including coordination between clients and service providers.
• Excellent communication skills, both oral and written, with the ability to lead and influence diverse teams.
• Ability to live and work in Los Angeles through the 2028 games.
• Experience with games operations and understanding of key ecosystem partners is a plus, but not required.

Nice to Have:

• Familiarity with AWS and Snowflake.
• Proficiency in SQL for data analysis and reporting.

Whats in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 20+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRateds Best of Staffing Client and Talent Award winner 10 years in a row.