Job Details
CUSTOMER SERVICE
2024-11-01 Arcadia Incorporated all cities,CA
Description:
Clerk Skills and Qualifications:
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands and fingers to handle objects, or computer equipment; reach with hand and arms. The employee frequently is required to walk and stand, regularly sit and stand and bend. The employee must regularly lift a/o move up to 10 lbs., frequently/or occasionally lift a/o move 25 lbs.
Arcadia Products, LLC. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Position Tittle: Customer Service
Work Location: Sacramento, CA
Skills/Education/Requirements:
1-2 years related experience and proficiency in Microsoft Word, Excel and PowerPoint. Strong communication and interpersonal skills. AA degree minimum.
Responsibilities:
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem
- Selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Other duties as assigned
Clerk Skills and Qualifications:
- 1- 2 years Credit processing experience
- Some general ledger experience
- Proficient in Excel
- Strong communication, organizational, interpersonal, and analytical skills
- High degree of accuracy and attention to detail
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands and fingers to handle objects, or computer equipment; reach with hand and arms. The employee frequently is required to walk and stand, regularly sit and stand and bend. The employee must regularly lift a/o move up to 10 lbs., frequently/or occasionally lift a/o move 25 lbs.
Arcadia Products, LLC. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.